Known Issues

Known issues table lists known issues in Alexa for Business integration with Poly Trio.

Table 1. Known Issues
Category Issue ID Description Workaround
Amazon Alexa for Business EN-127637 Rarely, Alexa response have few audible dropouts. No workaround
Amazon Alexa for Business EN-127624 Some public Alexa skills might not play back properly. No workaround
Amazon Alexa for Business EN-122323 Poly Trio cloud registration key is rejected when entered to PCS. Reboot the system, use the registration code that displays to add the system to PDMS using the registration code.
Amazon Alexa for Business EN-122909 When Amazon Alexa is invoked for the first time on a Poly Trio system that has been reset to factory defaults, an immersive mode pop-up message displays. No workaround
Amazon Alexa for Business EN-121691 Pop-up messages fluctuates in and out of focus during an invocation of Amazon Alexa. No workaround
Amazon Alexa for Business EN-131163 When using Alexa to change Poly Trio volume levels, the actual volume level might not be identical. No workaround
Amazon Alexa for Business EN-131020 If Amazon Alexa is invoked within two minutes after the Poly Trio system is disconnected from the Internet, the system will display the "Listening" screen until a user taps the screen or the Internet connection is restored. No workaround
Amazon Alexa for Business EN-128110 When using Poly Trio daisy chaining, the Amazon Alexa icon does not display on the second daisy-chained Poly Trio system when mirroring is enabled, and the Push-to-Talk feature does not work. No workaround
Amazon Alexa for Business EN-127836 Some third-party skills that may not work as expected. No workaround
Note: As per issue EN- 124729, sometimes the Alexa for Business "Room" status in Amazon Web Services is stale or out of date after changing the Alexa for Business settings in your PCS account. As a workaround, use the browser refresh button to reload the page.