Recording Audio Calls

On CCX 400, CCX 500, CCX 600, and CCX 700 phones, you can record audio calls onto a USB flash drive connected to your phone.

Recordings save as .wav files on the USB flash drive, and you can record up to four hours in one .wav file. You can replay recordings on the phone or on a computer.

For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported USB Devices at Polycom Support.

Note: If your phone doesn’t detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port.