Upgrading RealPresence Centro System Software

Polycom recommends that you upgrade your software to the latest available release. You can easily update your RealPresence Centro system software and system options by performing a few tasks outlined here.

Be aware of these points when performing system upgrades:
  • If you did not purchase additional system options, you need only to provide a serial number to activate the software. You do not need an option key.

  • If you do not have a support agreement, contact an authorized Polycom dealer to get an upgrade key.

  • For DoD Unified Capabilities Approved Product List (UC APL) software releases, go to www.polycom.com/solutions/industry/federal_government/certification_accreditation.html.

Ensure you have the required information ready before you begin installing and activating software updates or options:
  • License numbers and system serial numbers.

  • Software or option keys. Obtain these by logging in to Polycom Support and requesting them from the Activation/Upgrade link. If you do not have a support agreement, contact an authorized Polycom dealer to get a key.

RealPresence Centro systems perform several internal restarts while running software updates. Each restart takes about 2 or 3 minutes and improves the reliability of the update process by freeing up memory. If you are updating a system using a web browser, the internal restart is not visible from the system web interface.

You can downgrade software to an earlier version at any time.

You need an account on Polycom Support before you begin. Be sure to set up an account if you don't already have one.