Contacting Technical Support

If you are not able to make test calls successfully on your RealPresence Centro system and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support.

To contact Polycom Technical Support, go to Polycom Support.

Enter the following information, then ask a question or describe the problem. This information helps us to respond faster to your issue:
  • The 14-digit serial number from the System Detail screen or the back of the system

  • The software version from the System Detail screen

  • Any active alerts generated by the system

  • Information about your network

  • Troubleshooting steps you have already tried

You can find the system detail information in the local interface by going to Settings > System Information > Information or in the system web interface by clicking System in the blue bar at the top of the system web interface screen.