How Customer Personal Data Is Deleted

This table lists information regarding how customer personal data is deleted.

Table 1. How Customer Personal Data Is Deleted
Data Type Steps to Delete Deletion Method

Device IP address

Device name

See the Delete Recent Room Records section in this guide Simple delete from local PC
Saved content files
  • Go to the Content folder location. The default is the user’s local PC.
    • For windows, the default content folder is C:\Users\xxx\Downloads\
    • For macOS, the default content folder is : /Users/xxx/Library/Application Support/Polycom Content App.
    Note: xxx is the user.
  • Manually delete the .zip archive files that contain the saved content.
Manual delete by user
App log files
  • Go to the correct folder containing the user activity log files on the local user’s PC.
    • For Windows, the log file location is: C:\Users\xxx\AppData\Roaming\Polycom Content App\log;
    • For macOS, the log file location is: /Users/xxx/Library/Application Support/Polycom Content App.
    Note: xxx is the user.
  • Manually delete all files in the correct folder.
Polycom Cloud Service User email address

Unselect the Remember Me option.

See Sign in to the Polycom Cloud Service.

Simple delete from local PC
Polycom Cloud Service user account To remove a user account from Polycom Cloud Service, contact your system administrator for the most appropriate method to request this. Simple delete from Azure cloud