How Data Subject Rights Are Supported

This table lists how data subject rights are supported.

Table 1. Supported Data Subject Right
Data Subject Right Method of Support
Right to be informed of the following:

What customer personal data is collected?

See Purposes for Processing Personal Data.

How is customer personal data is used?

See Purposes for Processing Personal Data.

How long is customer personal data kept?

All data saved to the user’s local PC is retained until manually deleted by the user. This includes saved content files, recent rooms information and app log files.

Polycom Cloud Service user email address is retained by the Polycom Cloud Service service until customer terminates service. Data will be deleted within one year of service termination or within 30 days of being requested by the customer.

Any personal data made available when working with Polycom support is only retained until each specific issue is resolved and then it is purged. Customer contact information is retained by Polycom support until the support relationship ends or is requested to be removed by the customer.

Is it shared with any third parties and if so, who?

If personal data is made available when working with Polycom support, this data may be shared with Polycom’s engineering team (which may include 3rd parties / contractors).

How can a data subject be notified of a data breach?

Data Subjects have a right to be notified when their data has been processed without authorization. The Polycom Cloud Service administrator is able to monitor and identify when security anomalies have occurred in the Polycom Cloud Service environment. Please contact your system administrator for the most appropriate method to receive this information.

Right to access (view and/or obtain a copy of all personal data for a specific data subject)
Saved content files are accessible on the local user’s PC as a .zip archive of .JPG files.
  • For Windows, the default content folder is “C:\Users\<username>\Downloads\”
  • For macOS, the default content folder is “/Users/<username>/Documents/Polycom Content App”.
  • Also see Set Content Saving Location.
The recent rooms data is stored on the local user’s PC using the file format s3db.
  • For Windows, the log file location is: C:\Users\<username>\AppData\Roaming\Polycom Content App;
  • For macOS, the log file location is: /Users/<username>/Documents/Polycom Content App.

Polycom Cloud Service user email address is available via the app UI. See View My Account Information.

Right to rectification (make corrections to inaccurate or incomplete personal data)

Saved content files are not able to be edited.

Room data cannot be edited or updated because the information derives from the device of origin.

Please contact your your system administrator for the most appropriate method to edit or update your Polycom Cloud Service user email address.

Polycom does not manipulate data made available during the support process, so any rectification of inaccuracies of personal data sent to Polycom support must be performed by customer directly.

Right to erasure (remove all personal data)

For details on how to erase customer personal data from the system, see How Customer Personal Data Is Deleted.

Any personal data made available when working with Polycom support is only retained until each specific issue is resolved and then it is purged. Customer contact information is retained by Polycom support until the support relationship ends or is requested to be removed by the customer.

Right to data portability (receive a copy of all personal data in a commonly used, machine-readable format)

See “Right to access” in this table.

Right to restrict processing (temporarily cease all processing of personal data) Not applicable.
(Support is optional) Right to object (permanently stop all processing of personal data) Not applicable.