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Orphaned Groups and Users

When you manually update your Active Directory connection or when the system updates the connection automatically to refresh its cache, some Active Directory users and groups within the RealPresence DMA system may become “orphaned”. Orphaned users and groups are no longer in the Active Directory or are no longer accessible to the Polycom RealPresence DMA system, but the system has local data for these orphaned users and groups (typically, local conference rooms or customized enterprise conference rooms).

Generate an Orphaned Groups and Users Report

You can generate an orphaned groups and users report.  

To generate an orphaned users and groups report:

Go to Reports > MS Active Directory Reports > Orphaned Groups and Users.

The following table describes the fields included in the report.



Orphaned Groups
Group ID
ID of the user group.
Domain to which the user group belonged.

Orphaned Users 

User ID
ID of the user.
First Name
The user’s first name.
Last Name
The user’s last name.
Domain to which the user belonged.
Polycom RealPresence DMA system user roles assigned to the user.
Conference Rooms
Polycom RealPresence DMA system custom conference rooms assigned to the user.

Remove Orphaned Groups and Users

You can remove orphaned group data from the system.

Orphaned data is no longer usable by the system, so you can generally delete it. First, make sure that the system is successfully integrated to the correct Active Directory domain. Switching domains can cause many users and groups to be orphaned.

To remove orphaned group data from the system:

1 Go to Reports > MS Active Directory Reports > Orphaned Groups and Users.

2 In the Actions list, click Clean Orphaned Groups.

3 When prompted to confirm, click OK.

The system removes the orphaned group data.

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