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Polycom ®  ContentConnect™ Integration

The Polycom ® RealPresence DMA ®  system can provide load balancing for multiple Polycom ®  ContentConnect™ systems.

In a Microsoft ® Skype ®  for Business environment, a ContentConnect system provides gateway services when a Polycom conference is cascaded to a corresponding Skype for Business conference. To detect this cascade, a ContentConnect system uses the RealPresence DMA system’s subscribe and notify service, which reports when a conference is started and when that conference is cascaded.

Each ContentConnect system has limited capacity for gateway services. A single ContentConnect server may not be able to scale to handle the entire load for deployments with large numbers of conferences. In this case, multiple ContentConnect systems can be pooled. Each system must use the subscribe and notify service, which does not filter notifications. Therefore, all ContentConnect systems will receive notifications for all conferences and all systems will attempt to join every cascaded conference.

The RealPresence DMA system load balancing feature filters notifications. Multiple ContentConnect systems can subscribe for conference information and the RealPresence DMA system will deliver only a subset of the active conferences to each individual ContentConnect system.

Note that load balancing does not occur for conferences that are already in progress.

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