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Call History 

You can view detailed records of calls and download call detail records (CDRs). The records include point-to-point calls through the call server and VMR calls through the conference manager.

You can search for calls by dial string and limit your search by specifying one or more of the following:

Originator device’s name, alias, or IP address

Destination device’s name, alias, or IP address

Signaling type used in the call (H.323, SIP, WebRTC)

Registration status of the call originator

Cluster, territory, or site

To view call history:

1 Go to Reports > Call History.

2 Use the search pane above the list as follows to find calls matching the criteria you specify:

Ø Click the filter icon to expand the search pane.

Ø Select the appropriate filter to narrow your search results.

3 Click Search to display the following information:

Column

Description

Originator
The originating device’s display name, name, alias, or IP address (in that order of preference), depending on what it provided in the call signaling. If the originator is an MCU, the MCU name.
Dial String
Dial string sent by originator, when available.
Destination
The destination device’s display name, name, alias, or IP address (in that order of preference), depending on what it provided in the call signaling. If the destination is an MCU, the MCU name; if a VSC, the VSC value (not including the VSC).
Start Time
Time the call began (first signaling event).
End Time
Time the call ended (session closed).
Ingress Cluster
The cluster (the first, if more than one) that handled the call.
Call ID
Unique identifier for the call.

Export Search Results

The Export Search Results command lets you download just the records displayed on the page (the current search results). A Save dialog prompts you to select a location for the downloaded file. The default filename is CDRSearchExport.tar. This is a troubleshooting feature. To aid in resolving a problem, Polycom Global Services may ask you to use specific search criteria to retrieve certain call records, download the records, and send the file to them for analysis.

Show Export History

The Export History list provides a record of the CDR exports and search results exported from the system. The list includes the following fields:

Column

Description

User
User ID of the person who performed the export.
Export Type
One of the following:

CDR for CDR exports

Call History for search results exports

Date of Export
Date and time of the export.
Cluster
The cluster from which the export took place.

The Export History list is the same on the Call History and Conference History pages. In both places, all export operations are shown.

To view export history:

1 Go to Reports > Call History or Conference History.

2 Search for calls or conferences based on the criteria you need to match.

3 Under Actions, click Show Export History.

The Export History list displays below the list of search results.

Hide Export History

You can hide the Export History list from the Call History or Conference History page when necessary.

To hide export history:

1 Go to Reports > Call History or Conference History.

2 Search for calls or conferences based on the criteria you need to match.

3 Under Actions, click Show Export History.

The Export History list displays below the list of search results.

4 When you finish viewing the Export History, click Hide Export History.

Show Call Details

Call details provide specific information about any call you select from the list of calls.

To view call details:

1 Go to Reports > Call History.

2 Search for calls based on the criteria you need to match.

3 Select a call from the list of search results and click Show Call Details.

The Call Details window displays.

4 Select from the categories on the left side of the window to display related details.

Related Topics

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