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Usage Data

To continually improve the product, Polycom collects data to understand how customers use the RealPresence DMA system. By collecting this data, Polycom can identify system level utilization and the combined use of RealPresence DMA system features. This data informs Polycom which features are important and actually used on your system. Polycom uses this information to help guide future development and testing.

Your decision to enable or not enable the sending of this data does not affect the availability of any documented system feature in any way. Enabling this feature does not affect the capacity or responsiveness of the RealPresence DMA system to process calls and conferences, nor does it affect access to the management user interface or API interactions.

The system sends usage data once per hour over a secured (TLS) connection (port 8443) to a Polycom collection point ( There is no access by any customer or others to view the data received at the collection point. The raw data is viewable only by Polycom. To avoid any impact to starting and ending calls and conferences, data is never sent between 5 minutes before the hour and 5 minutes after the hour.

The following types of data are reported:

License information

Hardware configuration

System resource usage: CPU, RAM, disk, database

System configuration: number of servers, clusters

Feature configuration: Enterprise Directory Integration, Skype for Business, Dial Rules, Shared Number Dialing, Hunt Groups, Registration Policy, Device Authentication

Number of users, endpoints, sites, MCUs, external gatekeepers, SIP peers, SBCs

Registrations, call and conference statistics

Security settings

If you enable data collection, your user and environment identifying information (e.g., internal IP addresses and FQDNs, names of users, devices, external systems, etc.) is made anonymous before the RealPresence DMA system sends usage data to the data collection point. System serial numbers and license information are sent without anonymization and may be used to help improve customer experiences. In total, less than 100KB of data per hour is collected and sent.

Polycom’s collection and use of this data complies with Polycom’s Privacy Policy .

Enable or Disable Automatic Data Collection

You can allow or disallow the automatic sending of usage data when you accept the system’s End User License Agreement.

The RealPresence DMA system requires HTTPS port 8443 to be open to send usage data.

You can enable or disable this feature at any time.

To enable or disable automatic data collection:

1 From the RealPresence DMA management user interface, go to Admin > Server > Licenses.

2 Check or uncheck the Automatically send usage data check box.

See the Collected Usage Data

The system records data that has been sent and collected in the system logs.

To see the collected usage data:

1 Log into the RealPresence DMA system as an administrator.

2 Download the system logs.

3 On the PC where the logs have been downloaded, use an archiving or zipping tool to extract the file analytics.json.

Analytics.json is a text file containing the hourly data reported most recently before the time when the system logs were created.

4 View the analytics.json file with Notepad or another text editing tool.


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Machine Translation

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The English language version of this document shall be considered the governing document related to the Polycom product.

If there is any contradiction between the English language version of the document and the translated version of the document, the English language version of the document shall take precedence.

The translation is provided for your convenience only. Neither Google nor Polycom shall be responsible for translated content or for the performance of the translation tool. If you require further assistance on non-translation issues, please contact Polycom support.

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