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Active Calls

From the Active Calls page, you can monitor the calls in progress (managed by the Call Server) and disconnect an active call.

The search pane above the two lists lets you find calls matching the criteria you specify. Click the filter icon to expand the search pane. You can search for an originator or destination device by its name, alias, or IP address. You can limit your search by specifying one or more of the following:

Cluster, territory, or site.

Signaling type (H.323 or SIP) or registration status of the call originator.

Class of service or bit rate range.

The system matches any string you enter against the beginning of the values for which you entered it. If you enter “10.33.17” in the Originator field, it displays calls from devices whose IP addresses are in that subnet. To search for a string not at the beginning of the field, you can use an asterisk (*) as a wildcard.

Leave a field empty (or select the blank entry from a list) to match all values.

The calls that match your search criteria (up to 500) appear in the lower list. You can pin a call that you want to review. This moves it to the upper list, and it remains there, even after the call ends, until you unpin it.

Details about the selected call are available in the Call Info, Originator, Destination, and Bandwidth tabs of the pane on the right. This information (and more) is also available in the Call Details dialog, which appears when you click Show Call Details (in the Actions list).

 

Note: If a call traverses multiple clusters in a supercluster, it is counted as a single call, but it appears in the results of each cluster it touches when you search by cluster. Therefore, the sum of the number of calls for each cluster may be greater than the total number of calls for the entire supercluster.

View the Active Calls List

You can view the Active Calls list for reference.

To view the active calls list:

Go to Monitoring > Active Calls.

The following table describes the Active Calls list.

Column

Description

icon_pin.png   (Pin State)
Click to pin a call, moving it to the top list and keeping its information available even if the call ends. Click again to unpin it.
Start Time
Time the call began (first signaling event).
Originator
Source of the call (the device’s display name, if available; otherwise, its name, alias, or IP address, in that order of preference). If the originator is an MCU, the MCU name.
Dial String
Dial string sent by originator, when available.
Destination
Destination of the call (the device’s display name, if available; otherwise, its name, alias, or IP address, in that order of preference). If the destination is an MCU, the MCU name.
Bit Rate
Bit rate (kbps) of the call. A down arrow indicates that the call was downspeeded. Hover over it to see details.
Class of Service
Class of service (Gold, Silver, or Bronze) of the call.

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