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Dashboard

When you log into the RealPresence DMA system, the system Dashboard displays. You can use the system Dashboard to view information about system health and activity levels.

To return to the Dashboard from any other page, click the Polycom logo to the left of the menus.

Dashboard Panes

Dashboard panes provide details about numerous RealPresence DMA system functions. You can open more than one instance of any pane.

Active Directory Integration Pane

Displays information about the status of Active Directory integration. If the system is integrated with AD, this pane shows:

The territory (and cluster) responsible for refreshing the cache.

When the cache was last refreshed and by which server.

The AD server address and user ID used.

The number of enterprise conference rooms created.

Click Link to go to the Microsoft Active Directory page.

Call Server Active Calls Pane

Displays the current number of calls in total and for each system in the supercluster, and the licensed call limit in total and for each system.

In a superclustered environment, a call may span multiple clusters. Each “leg” of such a call is counted on the cluster it is on. The total for all clusters includes the total of all legs of cluster-spanning calls. Also, any confirmed ARQ request that originated from an MCU consumes a license on the cluster that confirms it.

If H.323 signaling is enabled, the call mode (direct or routed) is also shown.

Click a column heading to sort on that column. Click the link icon to go to the Active Calls page.

Call Server Registrations Pane

Displays the total number of active (including active quarantined) and inactive (including inactive quarantined and blocked) endpoint registrations and the number that failed in the past 24 hours. Hover over a registration number to see the limit.

Also displays the total number of registrations for each cluster of the supercluster. Hover over a cluster’s total to see the breakdown between active and inactive.

Click a column heading to sort on that column. Click the link icon to go to the Endpoints page.

Cluster Info Pane

Displays detailed information about the selected cluster. For a two-server cluster, the pane contains a tab for each server. The tab label indicates which server is currently active. Each tab contains the following information about the server:

Current date, time, and uptime

System version number

Hardware model and serial number

Time source

Management network MAC and physical and virtual IPv4 and IPv6 addresses

Signaling network MAC and physical and virtual IPv4 and IPv6 addresses

CPU utilization percentage (all cores)

System memory usage (it’s normal for memory usage to be high)

Swap space (total and free)

Disk space usage (actual and percentage)

Log space usage (actual and percentage) and next scheduled log purge

Conference History – Max Participants Pane

Displays a bar graph showing variations in the maximum number of Conference Manager conference participants over the time span you select.

The graph shows the data for all Conference Manager clusters. The Ad-hoc participants category includes all dial-outs and all dial-ins to non-scheduled conferences. The Other participants category includes all dial-ins to conferences scheduled via Polycom Conferencing for Outlook (calendared conferences) or via an API client such as the Polycom RealPresence Resource Manager system.

Click the link icon to go to the Conference History page.

Conference Manager MCUs Pane

Displays information about all MCUs that are managed by the Conference Manager to host conference rooms (virtual meeting rooms, or VMRs).

The information shown includes the MCU’s connection and service status, its capabilities, its reliability (disconnects and call failures), and the number of ports in use and available to Conference Manager.

Hover over an icon to see an explanation of it. Click the Link button to go to the MCUs page.

 

Note: An MCU may be connected to up to three Conference Manager clusters. If one of the three Conference Managers loses its connection to the MCU, this is counted as 0.33 disconnects. If all connections to the MCU are lost, this is counted as 1 disconnect.

Conference Manager Usage Pane

Displays usage information for Conference Manager, either for all Conference Manager clusters or for the selected cluster.

The information shown includes the territories for which Conference Manager is enabled, the number of conferences and participants, the port usage, and the number of local users and custom conference rooms.

 

Note: The RealPresence DMA system reports port numbers based on CIF resource usage. Version 8.1 and later Polycom MCUs report HD720p30 port numbers. In general, 3 CIF = 1 HD720p30, but it varies depending on bridge/card type and other factors.
See your Polycom RMX or RealPresence Collaboration Server documentation for more detailed information about resource usage.

Exchange Server Integration Pane

If the Polycom RealPresence DMA system is integrated with a Microsoft Exchange server, displays the following:

The server in the cluster performing Exchange server integration and integration status, which can be one of the following:

ØUnavailable — A service status or inter-server communication problem prevented determination of the integration status.

ØError — The system was unable to establish a connection to the Exchange server. This could be a network or Exchange server problem, or it could be a login failure.

ØAwaiting Active Directory — The system isn’t integrated with the Active Directory, required for Exchange server integration.

ØPrimary SMTP mailbox not found — The mailbox configured for the Polycom RealPresence DMA system isn’t in the system’s Active Directory cache.

ØSubscription pending — The Polycom RealPresence DMA system has asked the Exchange server to send it notifications and is waiting to receive its first notification to confirm that the Exchange server can communicate with the system. If this status persists for more than a minute or so, there is likely a configuration problem (such as an invalid certificate or the Exchange server is unable to resolve the RealPresence DMA system’s FQDN).

ØExchange authentication failed — The credentials for the Polycom RealPresence DMA system’s mailbox are no longer valid (e.g., the password has expired).

ØOK — The Polycom RealPresence DMA system is receiving and processing Polycom Conferencing meeting notifications from the Exchange server.

The territory configured for Exchange server integration, color-coded according to supercluster status.

The host name or IP address for the Exchange server as entered on the Microsoft Exchange Server page.

The Polycom RealPresence DMA system’s mailbox address.

The number of Polycom Conferencing meetings today.

Click the Link button to go to the Microsoft Exchange Server page.

High Availability Status Pane

If two RealPresence DMA systems are configured in High Availability mode, the pane displays the following:

Local physical IP address of the interface that is assigned the management service, HA connection status, VIP owner status.

Peer physical IP address of the interface that is assigned the management service, HA connection status, VIP owner status.

Status of each network interface enabled as an HA link or that has a virtual IP address (Up or Down).

Virtual IP address for the interface (if services are assigned to it).

Whether the HA network interfaces are connected (peer-to-peer) via crossover cable.

RealPresence Resource Manager System Integration Pane

If the Polycom RealPresence DMA system is integrated with a Polycom RealPresence Resource Manager system, displays the following:

Host name or IP address of the RealPresence Resource Manager system.

User name used to log into the RealPresence Resource Manager system.

Time when site topology data was last updated from the RealPresence Resource Manager system.

Number of territories, sites, site links, and network (MPLS) clouds in the site topology data obtained from the RealPresence Resource Manager system.

Click the Link button to go to the RealPresence Resource Manager page.

Server Interfaces Pane

Displays the interfaces for the server and the services, if any, that are assigned to each interface.

Signaling Settings Pane

Displays the H.323, SIP. and WebRTC signaling settings for the selected cluster, including whether each is enabled and what ports are assigned.

Click the Link button to go to the Signaling Settings page.

Supercluster Status Pane

Displays the status of each server in every cluster of the supercluster, the status of its private, management, and signaling interfaces, and the territory for which it’s responsible. A territory is green if being managed by its primary cluster, yellow if being managed by its backup cluster, and red if it’s out of service (no cluster is managing it). Hover over a name or icon to see more details.

The icons in the Status column indicate the status of the server. Hover over an icon to see further details.

Click the Link button to go to the DMAs page.

Territory Status Pane

Lists each territory, its capabilities, and the primary and backup cluster responsible for it. Hover over the territory name to see more details. The territories are color-coded, each color with its own tooltips:

Green: Active on primary cluster - The primary cluster for the territory is in service. The backup cluster may or may not be assigned.

Yellow: Indicates one of the following:

ØActive on primary cluster - The primary cluster for the territory is unreachable from some clusters including the backup cluster. The backup cluster is not in service or is not assigned.

ØActive on backup cluster - The primary cluster for the territory is not in service or not assigned, but the backup cluster is in service.

ØActive on both primary and backup clusters - The primary cluster for the territory is unreachable from some clusters including the backup cluster, and the backup cluster is in service. The ownership of the territory is split between the primary and backup clusters.

Red: Indicates one of the following:

ØNot active; associated clusters not in service - A primary or backup cluster is assigned to the territory (or both), but neither the primary nor the backup cluster are in service.

ØNot active; no primary or backup cluster assigned - No clusters are assigned to the territory.

Hover over a cluster name to see more details. Note that a cluster is considered in service if it is reachable from the backup cluster, even it is unreachable from some of the other clusters. A cluster is considered not in service if it has been given the Stop Using command, is busied out, or is unreachable.

Hover over a capabilities icon to see details of the capability. Click a column heading to sort on that column. Click the Link button to go to the Territories page.

User Login History Pane

Displays the following information about logins by your user ID:

The server you’re currently logged in to.

The time, date, server logged in to, and source (host name or IP address) of the last successful login (prior to your current session) by your user ID.

The time, date, server, and source of the last failed login attempt by your user ID.

The number of consecutive failures before your current successful login.

Related Topics

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