Update Camera Software Using Windows

You can use Windows Update on your computer to update your camera software. Software downgrading is not supported using this method.

If the Windows Update server downloads a firmware update and the connected computer is running an unsupported software version, the system prompts an update to the latest software version. View process logs in the Windows Event log. Note that the device update result is not currently valid.

Note: If you are using cascading, the primary camera is updated and then automatically sends the software update to the secondary camera.


  1. Use Windows Update to manually update the camera software.
    If an update does not launch, the server might be busy. Perform the following step.
  2. Optional (if the update does not launch). Disconnect the USB cable from the computer, reconnect the USB cable, then try the Windows Update again.