Supported Call Types for Help Desk

From the RealPresence ITP system, you can place a call to the help desk using the following call types:
  • Audio-only SIP
  • Audio-only H.323
  • For RealPresence OTX Studio systems: Public Switched Telephone Network (PSTN) number

In the following circumstances, call escalation is rejected and the help desk feature is not supported:

  • In a Polycom RealPresence Collaboration Server (RMX) SVC conference, you cannot add an audio call to the conference from a RealPresence Group system.
  • In a Microsoft CCCP conference, you cannot add a H.323 audio-only call to the conference from a RealPresence Group system.