Polycom Cloud Service Administration Account Activation Process

Your company’s initial Polycom Cloud Service administration account is created as part of the purchase of a Polycom product or associated cloud service.

The initial Polycom Cloud Service administrative user can create additional Polycom Cloud Service administration accounts for other administrative users in your company, assigning them each specific user roles to match the level of access required. The administrative users whose accounts are assigned with the UserAdmin user role can also create and manage Polycom Cloud Service administration accounts.

As a new Polycom Cloud Service administrative user, you receive a “Welcome to Polycom Cloud Service Administration” email message. This welcome email message contains an activation link that guides you through the steps of activating your administration account.

Important: If an email address for the initial Polycom Cloud Service Administration account was not included with your purchase order, or your Polycom system is shipped to China, Mexico, Brazil, or Argentina, you must activate your Polycom system maintenance service on the Polycom Support Center and provide an email address before your Polycom Cloud Service administration account can be created.

If you have not received the “Welcome to Polycom Cloud Service Administration” email, please contact Polycom Global Services at 1-800-POLYCOM (1-800-765-9266).