Contact Polycom Support

If you are not able to share content successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Support. Be prepared to provide the Pano system logs an details about the issue you are experiencing.

Procedure

  1. Make notes of any active alerts generated by the system, and any troubleshooting steps that you have already tried.
  2. Go to the Polycom Support site and create a Problem Report ticket that includes the downloaded system logs and a description of the problem.