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Polycom Cloud Relay Integration

To enable full feature such as advanced monitoring and scheduled task services, you must use the Polycom Cloud Relay. Your enterprise may have one or more Polycom Cloud Relay instances. However, you must install the relay(s) within a network where they can directly communicate with the devices that the Polycom Device Management Service for Enterprises manages.

When you use Polycom Cloud Relay in conjunction with the Polycom Device Management Service for Enterprises, you gain access to two services: the Polycom Management Agent and the Polycom Device Agent. These agents are pre-configured for enterprise users. You can use the agents for the following tasks:

The Management Agent sends control commands to devices.

The Download Agent manages the device images. You can synchronize the devices images to your Download Agent and your devices pull the images from it.

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