Polycom Cloud Relay Integration

Devices that can't connect directly to the Polycom Device Management Service for Enterprise due to proxy servers or other limitations, can connect through Polycom Cloud Relay.

To enable full feature such as advanced monitoring and scheduled task services, you must use the Polycom Cloud Relay also. Your enterprise may have one or more Polycom Cloud Relay instances. However, you must install the relay(s) within a network where they can directly communicate with the devices that the Polycom Device Management Service for Enterprise manages.

Ensure that each device has a private IP, so that Polycom Cloud Relay can reach the device. You can view or edit the private IP addresses for your devices on the Device Monitor page.

When you use Polycom Cloud Relay in conjunction with the Polycom Device Management Service for Enterprise , you gain access to two services: the Polycom Management Agent and the Polycom Device Agent. These agents are pre-configured for enterprise users. You can use the agents for the following tasks:
  • The Management Agent sends control commands to devices.
  • The Download Agent manages the device images. You can synchronize the devices images to your Download Agent and your devices pull the images from it.
    Note:

    Although Polycom Cloud Relays are not required for all deployments, Polycom strongly recommends due to their lightweight VM footprint and the additional feature benefits only available through Polycom Cloud Relays

    If your Polycom Device Management Service for Enterprise license expires, Polycom Cloud Relays are not available for all the deployments.