Setting Up Software Updates

Polycom Device Management Service for Enterprise enables you to update the software on managed devices in two ways.

  • Create an user-defined profile or use a Polycom standard configuration profile to specify a software release and apply to your devices through Profile Deployment Rules.
    • Devices that Polycom Cloud Relay can reach

      You must specify a download path to point to the Polycom Cloud Relay. You need to add the required software update images to their Download Agents. By default, the devices get the update images from their Management Agents.

    • Devices that Polycom Cloud Relay can’t reach

      You must specify a download path to point to Polycom Device Management Service for Enterprise . The devices get the update images directly from Polycom Device Management Service for Enterprise .

  • If you prefer to use your own server as your download server (for example, an FTP server), you can specify the sever address in the APP_FILE_PATH attribute in your configuration profile and deploy the profile to your devices. In this case, you must upload all required software images to the server. Devices get the update images from the specified server.

    The software image selection in your profile and the specified download path will not take effect. The devices will get the specified packages from the specified location defined in the APP_FILE_PATH attribute.