Device Status

Depending on your deployment and provisioning options, you can view different status information for your devices.

  • For devices that a deployed Polycom Cloud Relay can reach, Polycom Device Management Service for Enterprise monitors all device status information including online/offline status, SIP registration, line info, and call status. The system sends API calls to devices as heartbeat messages to check devices status every 2 hours. Newly added devices may take up to 2 hours to display status.
  • For devices that a deployed Polycom Cloud Relay can’t reach, Polycom Device Management Service for Enterprise can only monitor whether a device is online or offline.
    Note: The Polycom Device Management Service for Enterprise can’t monitor line info, SIP registration status, and call status on VVX business media phones with UC Software 5.7.0 due to a bug with REST API updates.
  • For devices that support the Alexa for Business service, Polycom Device Management Service for Enterprise can monitor the statuses for Polycom Cloud Services and Alexa for Business.

You may see the following statuses on Polycom Device Management Service for Enterprise :

  • Online and Offline status: When a device sends any message to PDMS-E, the service sets the device online.
  • Call status: When a device makes or ends a call, the device sends a notification to the PDMS-E service. The service updates the status immediately.
    • In a Call: If a device has multiple lines, one or more lines are in a call.
    • Idle: The default status when you create a device in the service.
  • SIP register status: When a device registers to or unregisters from a SIP server, the device sends a notification to the PDMS-E service. The service updates the status immediately.
    • SIP Registered: A device has multiple lines, and all lines are registered.
    • SIP Partial Registered: A device has multiple lines, and some lines are registered while others are not.
    • SIP Unregistered: A device has multiple lines, and none of the lines are registered.
    • SIP Registration Status Unknown: A device has multiple lines, and the registration status of all lines is unknown.
  • Polycom Cloud Services status: When a device registers to Polycom Cloud Services, the device sends a notification to the PDMS-E service. The service updates the status immediately.
    • Cloud Online: A device has registered and connected to Polycom Cloud Services.
    • Cloud Offline: A device has registered to Polycom Cloud Services, but it doesn’t connect to Polycom Cloud Services.
    • Cloud Unregistered: A device has not registered to Polycom Cloud Services.
  • Alexa for Business status
    • Alexa for Business Ready: Alexa for Business is enabled on the device and the device registers to Alexa for Business successfully. However, the device has not yet been added to a room.
    • Alexa for Business Pending: A device is added to an Alexa for Business room but isn’t yet fully synced.
    • Alexa for Business Offline: A device has registered to Alexa for Business, but then Alexa for Business disables this device.
    • Alexa for Business Unregistered: A device hasn’t registered to Alexa for Business.
  • License Status
    • Licensed: This device consumes a PDMS-E license.
    • Unlicensed:This device doesn’t have a PDMS-E license.
    • No Licensed Needed: This status is only for Polycom Studio.