How Personal Data Is Deleted

This table lists how personal data is deleted.
Data Type Steps to Delete Deletion Method
Account information

A user whose Polycom Cloud Service user account has been granted the “User Admin” role can delete other user accounts by following steps in the Polycom Cloud Service admin guide here.

Note: Cloud Service portal does not terminate subscription to the Polycom Cloud Service service. This may only be done by contacting Polycom support.

Manual - Simple delete
Device information A user whose Polycom Cloud Service user account has been granted the “Device Admin” role can delete device profiles through the Polycom Cloud Service web portal via the Polycom Device Management Service for Enterprises Device Monitor screen. Manual - Simple delete
Activity log files

All Polycom Device Management Service for Enterprises activity log files are retained for 28 days after which they are automatically deleted by the system.

All Polycom Cloud Service activity log files are retained for 7 days after which they are automatically deleted by the system.

Automatic - Simple delete
Device log files

All Polycom Device Management Service for Enterprises device log files are retained for 10 days after which they are automatically deleted by the system.

This is not applicable for Polycom Cloud Service.

Automatic - Simple delete
Troubleshooting log files

This is not applicable for Polycom Device Management Service for Enterprises since all troubleshooting logs are sent to Polycom Cloud Service for storage.

Once customer contract is terminated under normal terms and conditions, troubleshooting logs are deleted immediately with backups deleted in 30 days.

Automatic - Simple delete
Data backups

Customer personal data is automatically backed up daily.

All Polycom Device Management Service for Enterprises backups are retained for 7 days after which they are automatically deleted by the system.

All Polycom Cloud Service backups are retained for 30 days after which they are deleted by the system.

Automatic - Simple delete