Activating Your Company’s Initial User Account

Your company’s initial Polycom Cloud Services account may be created as part of the purchase of a Polycom Product or associated cloud service, for example, if you purchased Polycom Pano or a service connecting via Polycom Cloud Relay.

As a new Polycom Cloud Services user, you receive a “Welcome to Polycom Cloud Services” email message. This welcome email message contains an activation link that guides you through the steps of activating your account.

Important: If an email address for the initial Polycom Cloud Services account was not included with your purchase order, or your Polycom system is shipped to China, Mexico, Brazil, or Argentina, you must activate your Polycom system maintenance service on the Polycom Support Center and provide an email address before your Polycom Cloud Services account can be created.

If you have not received the “Welcome to Polycom Cloud Services” email, please contact Polycom Global Services at 1-800-POLYCOM (1-800-765-9266).

If you are a new Polycom Cloud Services customer, you can create your account on the Sign In screen and activate your product licenses with the License Activation Key you received. To do it, just click the "No account? Create one." link.

The initial Polycom Cloud Services user can create additional Polycom Cloud Services user accounts for other users in your company from Users, assigning them each specific user roles to match the level of access required. The users whose accounts are assigned with the User Admin user role can also create and manage Polycom Cloud Services accounts.

Tip: Depends on your situation, choose one of the following sub-topics to finish the initial account activation procedure.