Activate the Initial Account Created with the Welcome Email

If you are your company’s initial user and your account is created as part of the purchase of a Polycom Product, you can activate it from your welcome email.


  1. In the “Welcome to Poly Cloud Services” email you received, click Activate Your Account.
    A browser session will be launched taking you to the Activate Account screen.
    Note: The activation link in the Welcome email message is valid only for 72 hours. If you click on it after that amount of time, the browser session will instead take you to a page that indicates that the link was no longer valid; a new email message is then sent containing a fresh activation link.
  2. Enter your First Name and Last Name in their respective fields and then create a password in the Set Password field.
    Note: Password must be between 8 and 32 characters in length and must contain at least one uppercase letter, one lowercase letter, one number, and one special character.
  3. Re-enter the password in the Confirm Password field.
  4. Click Submit.
    Your account is activated and you are redirected to the main Sign In screen, where you can sign into your account.