Send Application Log Files

You can view or send the log files to your administrator to help determine causes and solutions of the problem.


  1. Open the Polycom Companion application.
  2. Do one of the options to download the Polycom Companion application log files. The download method depends on your computer operating system.
    • For Windows: click the icon in the top left corner of the application, then go to Log Collector.
    • For Mac: go to Help > Send Log.
  3. Send the log files to your administrator for troubleshooting.