Updating Software in the System Web Interface

You can manually update software or set up automatic updates in the system web interface.

Choose How to Get Software Updates

You may have several options to update your system software, depending on your environment.

Note: If you provision your system, it can only get updates from the provisioning server. For example, if you want updates from a custom server URL, you must disable provisioning.

Procedure

  1. In the system web interface, go to General Settings > Device Management.
  2. Select one of the following options in the Download Update From field:
    Software Update Method Description
    Polycom Support Site

    A software server hosted by Polycom.

    Custom Server URL

    A server on your network that supports HTTP or HTTPS downloads.

    The URL is the path to the latest software build folder (for example, https://<system_build_folder>). It includes update packages for some of your connected devices (for example, a TC8 device) and the video system. To successfully update everything, you must have this exact folder structure:

    • eecube
      • Config
      • image.zip
      • version
    • videocodec
      • Config
      • poly-video-<version>.zip
      • release.json
      • version
    • ipmic
      • Config
      • image.zip
      • version
    • micadapter
      • Config
      • image.zip
      • version
    • touchctrl
      • Config
      • poly-tc8-<version>.zip
      • version
      • release.json
    • softwareupdate.cfg
    Provisioning Server

    Receive updates from a provisioning service, such as RealPresence Resource Manager.

  3. If you choose to download software from a Custom Server URL, enter the path to the software build folder on your network in the Update Server Address field.
Once you select from where to download software updates, you can manually or automatically update the system.

Manually Update Software

You can manually update the software of your system and some of its paired devices.

Procedure

  1. In the system web interface, go to General Settings > Device Management.
  2. Select Check for Updates.
  3. If the system finds updates, select Update All.

Automatically Update Software

You can automatically update the software of your system and some of its paired devices.

Procedure

  1. In the system web interface, go to General Settings > Device Management.
  2. Select Enable Automatic Updates.
    Unless you specify a maintenance window, your system tries to update a minute after you enable this setting. If an update isn’t available at the time, the system tries again every four hours.
  3. Optional: Select Only Check for Updates During Maintenance Hours to specify a range of time to automatically update the software.
  4. Optional: Choose times for Maintenance Hours Begin and Maintenance Hours End.
    The system calculates a random time within the defined maintenance window to check for updates.
    Note: If these settings are provisioned, the provisioning profile defines the polling interval. The default interval is one hour.