What is RealAccess Service Delivery Platform

The platform does the following:
  • Retrieves Call Detail Records (CDR) data from the RealPresence Distributed Media Application (DMA) system and RealPresence Resource Manager system, which form the core of your Polycom collaboration solution. The RealAccess platform pulls CDR data every five minutes.
  • Pulls your collaboration network's asset inventory from the RealPresence Resource Manager system every 24 hours.
  • Pulls data about your network's MCUs from the RealPresence DMA system every five minutes.
  • Displays comprehensive reports about your collaboration solution in easy-to-read, customizable dashboard formats and detailed, customizable lists of individual endpoints. The RealAccess platform refreshes the data it displays every 15 minutes.

With this information, you can figure out how to increase the effectiveness and efficiency of your collaboration network and improve your users' experience with, and adoption of, the collaboration tools you have provided them.

Note: The RealAccess platform does not provide real-time reporting. All data displayed is at least 15 minutes old.