Check Connections to the RealPresence DMA System and RealPresence Resource Manager System

If your RealAccess platform is not displaying data, you can manually check the RealAccess platform connections to the RealPresence DMA system and RealPresence Resource Manager system.

Procedure

  1. Click Support in the lower navigation bar to launch the Support page and go to Status.
  2. Click Test All Connections.

    The connection tests begin to run. The test takes a long time to complete.

  3. Wait until the processing bar stops running.

    When the test is complete, the Status page displays the following results:

    • In Section 1, the Results column for the RealPresence DMA system and RealPresence Resource Manager system shows one of the following statuses:
      • Active — The connection is up and running.
      • Inactive — The connection has failed.
    • In Section 2, the Active column for the CDR, inventory, and MCU utilization data collection shows one of the following statuses:
      • Active
      • Inactive
    • In API Status Change Logs section, you can check the more specific API activity that has been occurring and when the last data capture occurred.
    • In Job Errors, you can check the API errors that may have occurred. Continual errors would indicate a problem. Sparsely reported errors typically do not affect data, since the API data retrieval occurs every 5 minutes.
    • In TraceRoute Output, you can check results of the Traceroute that was run when you last ran the Test All Connections test.