Configure WebRTC

Prerequisite

Before enabling the RealPresence Web Suite Experience Portal for WebRTC support, ensure that you have completed the following:

  • The RealPresence DMA system and the rest of your RealPresence Clariti solution have been provisioned appropriately to support WebRTC.
  • Basic configuration of the RealPresence Web Suite portals is complete, including Enhanced Content.

Procedure

  1. Log in to the RealPresence Web Suite Experience Portal using super admin credentials.
  2. Go to Conference > Conference.
  3. Expand Agents > WebRTC > Settings and configure the following settings:

    Field Name

    Description

    Enabled

    Select to enable WebRTC support.

    Call Rate Settings Specify the maximum call rates used for WebRTC.

    STUN Settings

    Specify one or more STUN servers by IP address or FQDN. The default port number (3478) is used unless you specify a different one.

    The RealPresence DMA Edge TURN server provides both STUN and TURN services.

    TURN Settings

    Specify one or more TURN servers by IP address or FQDN. The default port number (3478) is used unless you specify a different one. Provide the TURN user credentials for each TURN server (the credentials you defined on your RealPresence DMA Edge).

    The RealPresence Web Suite Experience Portal Experience Portal provides these credentials to WebRTC clients so that they can connect to the TURN servers.