Set the RealPresence Web Suite Date and Time

For meetings and recordings to work properly, the RealPresence Web Suite Services Portal and the RealPresence Web Suite Experience Portal must reference the same time zone and NTP servers.

The portals retrieve the default time for the instances from the host server, so if the host server time is wrong, then the RealPresence Web Suite Services Portal scheduler can go out of sync.

Procedure

  1. Log in to the RealPresence Web Suite Services Portal and RealPresence Web Suite Experience Portal using super admin credentials.
  2. Go to Platform Settings > Date Time.
  3. In the Time Zone list, select the appropriate time zone for the system.


  4. Click Update.
  5. Restart the portals using your virtual environment tools.