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Call History

The call history function lets you view detailed records of calls and call signaling events.

The historical data that is available depends on the settings you configure for history retention. See Configure History Retention Settings.

Search for Call Records

The search pane above the call list lets you find calls that match the criteria you specify. The search feature supports a wildcard (*) search for the Originator and Dial string parameters.

The Start After and Start Before settings are always active and define the time range during which the calls you are searching for began. When setting the date/time range for your search, keep in mind that retrieving a large number of records can take some time.

To search for calls:

1Go to Diagnostics > Call History.

2Enter the search criteria as described in the following table:

Column

Description

Start after
The time after which the call began.
Start before
The time before which the call began.
Signaling type
SIP or H.323
Originator
The originating device’s display name, name, alias, or IP address (in that order of preference), depending on what it provided in the call signaling.
Dial string
Dial string sent by originator, when available.

3Click Search.

The search results list the calls in the time range you specified. If there are more than 500, the first page lists the first 500, and the arrow buttons below the list let you view other pages.

View Call Details

After you search for call history records, you can view details for a specific call record.

To view call details:

1Go to Diagnostics > Call History and complete a search for call history records.

2From the search results, select a call and click Show Call Details under the Actions list. Call Info displays the following detailed information about the selected call.

Category

Information

Value

Call Info
Call status
Active or ended.
A call becomes active after the RealPresence Access Director system receives the first call request and routes the call to the next hop address.
Start time
The time the call began (first signaling event).
End time
The time the call ended (session closed).
This field is blank if the call is active.
Duration
Duration of the call in minutes.
Signaling
SIP or H.323
Originator
Call ID
The unique identifier for the call.
From
The originating endpoint’s display name, name, alias, or IP address.
To
The destination endpoint’s display name, name, alias, or IP address.
Dialed string
The dial string sent by the originator.
IP address
The IP address from which the RealPresence Access Director system receives SIP INVITE and H.323 SETUP messages.
Destination
Call ID
The unique identifier for the call.
From
The originating endpoint’s display name, name, alias, or IP address.
To
The destination endpoint’s display name, name, alias, or IP address.
Dialed string
The dial string sent by the originator.
IP address
The IP address to which the RealPresence Access Director system sends SIP INVITE and H.323 SETUP messages.

To view call event details:

1Go to Diagnostics > Call History and complete a search for call history records.

2From the search results, select a call and click Show Call Details under the Actions list.

3Select Call Events to display all signaling events for the selected call.

To view subscription event details:

1Go to Diagnostics > Call History and complete a search for call history records.

2From the search results, select a call and click Show Call Details under the Actions list.

3Select Subscription Events to display all subscription events for the selected call.

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