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Manage System Log Files

The RealPresence Access Director system uses the Syslog standard to create system log files that contain detailed information about system modules. All log files are stored locally and on remote syslog servers to enable tracking and analyzing system information, including any security events.

Syslog generates the structured data, message IDs, and other dynamic log data in a standardized, user-friendly format. It also filters the logs to the syslog-ng log management infrastructure. Syslog-ng stores the logs as local log files and forwards them to remote syslog servers.

For more information on configuring the log files settings for your system, see Configure Log Settings.

 

 

These topics provide details on working with system log files:

View the Disposition for SIP and H.323 Calls

Download Log Files

Delete Log Files

Roll Log Files

View the Disposition for SIP and H.323 Calls

The RealPresence Access Director system logs disposition information for SIP and H.323 calls. You can view this information in the sipService and h323Service logs.

The following tables describe the different dispositions.

SIP Dispositions

Disposition

Description

Accept
RealPresence Access Director system license controller and SIP module accepts a new SIP call
Forward
RealPresence Access Director system SIP module forwards a SIP request/response
Reject
RealPresence Access Director system SIP module rejects a SIP call
Discard
RealPresence Access Director system SIP module discards a SIP request/response
Release
RealPresence Access Director system SIP module releases a SIP call session

H.323 Dispositions

Disposition

Description

Forward
RealPresence Access Director system H.323 module forwards an H.323 message
Auto-response
RealPresence Access Director system H.323 module automatically responds
Auto-request
RealPresence Access Director system H.323 module automatically sends a request
Release
RealPresence Access Director system H.323 module releases an H.323 call session

Download Log Files

From the System Log Files page, you can select log files to download.

To view the list of system log files:

1Go to Diagnostics > System Log Files.

2In the Filter list, click the arrow to select either Active logs or Archive logs.

The log files list includes the following information.

Column

Description

Time
Date and time that the log file was created.
Host
Host name of the RealPresence Access Director system.
Filename
Name of the log file.
All log files with the extension *.log.(number) are rolling logs. For example, when the size of webAdmin.log reaches the maximum log file size, the log file will be rolled up to webAdmin.log.1 and it will keep rolling up to webAdmin.log.10. After the maximum file size for *.log.10 is reached, the system will start rolling logs again by overwriting *.log.1.
Size
Size of the file in megabytes.

To download a system log file:

1Go to Diagnostics > System Log Files.

2In the Filter list, click the arrow to select either Active logs or Archive logs.

3Select the log file to download.

4Under Actions, select Download Logs.

5In the Save As dialog, select a location, and choose Save.

Delete Log Files

You can delete log files when they are no longer needed.

To delete a system log file:

1Go to Diagnostics > System Log Files.

2In the Filter list, click the arrow to select either Active logs or Archive logs.

3Select the log file to delete.

4Under Actions, select Delete Logs.

5In the Confirm Action dialog, Click Yes to delete the log file.

Roll Log Files

Use the Roll Logs action to convert an active log file into an archive file.

To roll an active log file into an archive file:

1Go to Diagnostics > System Log Files.

2Select the log file to roll.

3Under Actions, select Roll Logs.

A message displays to confirm that the rolled log file was created in the archive directory.

4Click Yes to download the log file.

5In the Save As dialog, select a location, and choose Save.

6Click Close when the download is complete.

Related Topics

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