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This section provide information to assist in ensuring optimum performance of the Polycom® RealPresence® Access Director™ system.

Refer to the following topics for the recommended troubleshooting actions for specific issues:

Remote Client Login Failed

Licensed Call Number is 0

SIP Registration Failed

SIP Call Failed

H.323 Call Failed

VMR Call Failed

No Audio, Video, or Content

Failed to Connect to RealPresence Resource Manager System

Cannot Open RealPresence Access Director System User Interface

For additional information on troubleshooting, see Polycom Unified Communications in RealPresence Access Director System Environments, available at

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