Before You Begin

The Polycom RealPresence Collaboration Server (RMX) Administrator Guide provides instructions to configure and administer your RealPresence Collaboration Server (RMX) 1800, 2000, 4000, and Virtual Edition multipoint control unit (MCU).

Audience, Purpose, and Required Skills

The primary audience for this guide is system administrators and network engineers who configure, maintain, and support the telecommunications infrastructure and video conferencing environment.

Operators and participants assigned to the chairperson role also find task information in this guide useful.

To perform some of the implementation and maintenance tasks described in this guide, the administrator should have basic technical knowledge and skills in the following disciplines:

  • Current telecommunications practices, protocols, and principles
  • Telecommunication basics, video teleconferencing, and voice or data equipment
  • Virtual machine environments
  • Networking, security certificates, and software configuration

Getting Help

For more information about installing, configuring, and administering Polycom products, refer to the Polycom Documentation Library or Documents & Software at Polycom Support.

Polycom and Partner Resources

Some of the Polycom and Partner Resources are mentioned here.

See the following Polycom documentation for related information on this product:

  • Polycom RealPresence Collaboration Server Release Notes
  • Polycom RealPresence Collaboration Server 1800/2000/4000/Virtual Edition Getting Started Guide
  • Polycom RealPresence Collaboration Server Hardware Guide for the associated appliance edition
  • Polycom RealPresence Collaboration Server 1800/2000/4000 Deployment Guide for Maximum Security Environments

See the Polycom Document Library to learn more about the following RealPresence Platform products:

  • Polycom® RealPresence® RealPresence DMA® 7000
  • Polycom® RealPresence® Resource Manager
  • Polycom® RealPresence® Web Suite
  • Polycom® RealPresence® Media Suite
  • Polycom® RealPresence® Access Director™
  • Polycom® RealPresence® Group Series

The Polycom Community

The Polycom Community gives you access to the latest developer and support information.

Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.