Get Started with RealPresence Desktop in Managed Mode

In managed mode, RealPresence Desktop video collaboration software will try to discover the provisioning server from which it will receive its license and get some configuration settings. You use your company account to log into RealPresence Desktop video collaboration software. LDAP search feature is only supported under the managed mode.

Procedure

  1. Start RealPresence Desktop video collaboration software and select Enterprise on the Login page. Then select Enter.
  2. Do one of the following:
    • To let the application find your provisioning server based on your email address, enter your email address (usually your corporate email address), and then select Next.
      Note: If no server name appears in the Server field, the application cannot find a provisioning server. Contact your IT administrator for the information to enter into the Server field.
    • To specify a provisioning server, leave the email address blank, and then select Next. Then enter your server address in Server: text field and select Next.
  3. Enter your User Name and passcode.
  4. Select Sign In. RealPresence Desktop video collaboration software will discover the provisioning server automatically
    Note:

    When Extensible Messaging and Presence Protocol (XMPP) service stops working, if you sign into more than one RealPresence Desktop video collaboration software, the later RealPresence Desktop video collaboration software will fail to register H.323 because of a duplicate alias error.