Obtain Software or System Option Keys

To perform a major or minor software update or activate options, obtain a key before you run the software update. A key is the number that activates software or options on a specific RealPresence Group Series system. A key is valid only on the system for which it is generated. You can obtain software or option keys for a single system or for multiple systems. If you do not have a support agreement, contact an authorized Polycom dealer to get a key.

The following types of keys are available:
  • Software keys are valid for the software updates you are installing as well as for any point, maintenance, or patch releases that may later become available.

  • Option keys activate software options and are valid across all software releases.

Procedure

  1. Open a browser and navigate to Polycom Support.
  2. Under Licensing & Product Registration, click Activation/Upgrade.
  3. Log in to your account.
  4. Do one of the following:
    • To update one system, click Site & Single Activation/Upgrade. Follow the onscreen instructions to enter your system license number and serial number.
    • To update multiple systems that are covered by a software service agreement, click Batch Upgrade and then select your product. Follow the onscreen instructions to upload the text file that contains your system license numbers and serial numbers, or serial numbers only.
    • To update multiple systems not covered by a software service agreement, click Batch Activation. Follow the onscreen instructions to upload the text file that contains your system license numbers and serial numbers, or serial numbers only. Polycom sends a text file containing the requested keys for each system.