Updating the Software

The Polycom Touch Control must run a software version that is compatible with the software version on the RealPresence Group Series system.

It is recommended that you install the latest compatible Polycom Touch Control software for any given RealPresence Group Series system software version. When checking for software updates, the Polycom Touch Control first checks for the presence of a USB storage device. The system then lists the available Polycom Touch Control updates.

For additional details on software compatibility, refer to the appropriate version of the release notes available at support.polycom.com.

If you need to update a RealPresence Group Series system at the same time you update the Polycom Touch Control, update the system software first.

Update files for the Polycom Touch Control are located on the Polycom support server. You can store the update files on a USB device, RealPresence Resource Manager system, or on your own web server.

No license number or key is needed to update the Polycom Touch Control. You can configure the device to get software updates using any of the following methods:
  • A Polycom RealPresence Resource Manager system

  • A server on your network

  • The online software server hosted by Polycom

  • A USB 2.0 storage device in FAT32 format that you connect to the side of the device