Upgrading System Software

Polycom recommends that you upgrade your software to the latest available release. You can easily update your RealPresence Group Series system software and system options by performing a few tasks outlined here.

Be aware of these points when performing system upgrades:
  • If you did not purchase additional system options, you need only to provide a serial number to activate the software. You do not need an option key.

  • If you do not have a support agreement, contact an authorized Polycom dealer to get an upgrade key.

  • If you are running a major or minor software version (x.y), you can update to a maintenance version (x.y.z) without an upgrade key. For example, you do not need a software key to update from version 4.3.0 to 4.3.1 or from 4.1.0 to 4.1.5.

  • If you are running a major software version and the software has had a major upgrade, you need a software update key. For example, you need a key to update from version 4.0.0 to 5.0.0.

  • If you are running a major or minor software version and the software has had a minor upgrade within the same major version (x.y1 to x.y2), you need a software update key to get the new software. For example, you need a key to update from version 4.2.0 to 4.3.0.

  • For DoD Unified Capabilities Approved Product List (UC APL) software releases, go to www.polycom.com/solutions/industry/federal_government/certification_accreditation.html.