USB and Bluetooth Headset Support

USB headsets and Bluetooth headsets with USB adapters are supported as audio input/output devices with RealPresence Group Series systems. The headset functions automatically without any required configuration or intervention. After verifying the headset hardware and software is supported, plug the headset in to a USB port on the system, or enable pairing mode and plug in the USB adapter.

The USB 2.0 ports support USB headsets. RealPresence Group 700 system has USB 2.0 port on the front panel and also includes a USB 3.0 port on rear panel, which does not support USB headsets.

You can hear and control audio on your device while your headset is connected to the system. The USB headset audio controls do not change the system audio functions such as mute or volume control.

Only a single headset can connect to the system at one time. Once connected, the headset is used as the primary audio input and output device for the system. So when a USB headset is plugged in, microphones, 3.5 mm audio input (in Playback Option echo cancelled mode), and speakers are all turned off; audio is heard only through the USB headset. This is similar to a headset plugged in or paired with a cell phone.

Headsets with these sampling rates are supported: 8 kHz, 16 kHz, 24 kHz, 32 kHz or 48 kHz.

For a list of supported headsets, refer to the Polycom RealPresence Group Series Release Notes at Polycom Support.