Configure System Log Level and Remote Logging

You can determine how the RealPresence Group Series system logs capture device and server events.


  1. In the system web interface, go to Diagnostics > System > System Log Settings.
  2. Configure the following settings and select Save.
    Setting Description
    Log Level Sets the minimum log level of messages stored in the system's flash memory.

    DEBUG logs all messages, while WARNING logs the fewest number of messages.

    It’s recommended you use the default value DEBUG.

    When Enable Remote Logging is on, the log level is the same for both remote and local logging.

    Enable Remote Logging Specifies whether remote logging is enabled. Enabling this setting causes the system to send each log message to the specified server in addition to logging it locally.

    The system immediately begins forwarding its log messages after you click Save.

    Remote logging encryption is supported using TLS. If you’re using UDP or TCP transport, Polycom recommends remote logging only on secure, local networks.

    Remote Log Server Address Specifies the server address and port. If the port isn’t specified, a default destination port is used. The default port is determined by how Remote Log Server Transport Protocol is configured:
    • UDP: 514
    • TCP: 601
    • TLS: 6514

    The address and port can be specified in the following formats:

    • IPv4 address:<port>, where <port> is the elective destination port number in the 1-65535 range.
    • IPv6 address: [2001::abcd:1234]:<port>, where <port> is the elective destination port number in the 1-65535 range.
    • FQDN:<port>, where <port> is the elective destination port number in the 1-65535 range.
    Remote Log Server Transport Protocol Specifies the transport protocol for sending logs to a remote server:
    • UDP
    • TCP
    • TLS (secure connection)
    Enable H.323 Trace Logs additional H.323 connectivity information.
    Enable SIP Trace Logs additional SIP connectivity information.
    Send Diagnostics and Usage Data to Polycom Sends crash log server information to Polycom to help us analyze and improve the product. Click the Polycom Improvement Program button to view information about how your data is used.