Update Software Automatically in the Web Interface

You can automatically update the Polycom Touch Control software from the Polycom server or your own server. The Polycom Touch Control automatically performs a software update when one of the following conditions are true:
  • Auto Update is enabled (with Download and Install Software selected), and the scheduled time occurs for a software update. (Example: Scheduled time is set for 3 p.m., so the software update begins at 3 p.m.)

  • Auto Update is enabled (with Download and Install Software selected), and the paired Group Series system finishes its software update (which triggers a Polycom Touch Control software update).


  1. Open a supported browser.

    For a list of supported browsers, refer to the Polycom RealPresence Group Series Release Notes .

  2. Configure the browser to allow cookies.
  3. In the browser address line, enter the IP address of the RealPresence Group Series system using the format http://IPaddress (for example,
  4. If necessary, enter the Admin ID as the user name (default is admin), and then enter the Admin remote access password, if one is set.

    The first time you open the system web interface each day, you might need to enter a user name and password after you select any of the interface options.

  5. On the Home Page, under Touch Control details, click Update Software.
  6. Enter the server address for the update, then click Save.

    The default server address, polycom, is the address for the Polycom public soft-update repository and has the latest released software version available.

  7. To make automatic updates and update your software to the latest build on the server, select Automatically Check for Software Updates.
  8. When the Export Restrictions notice appears, touch Accept Agreement.
  9. Specify the automatic update options:
    1. Touch Hour, Minute, and AM/PM to specify the beginning of the time window within which the Polycom Touch Control checks for updates.
    2. Touch Duration to select the length of the time within which the Polycom Touch Control can check for updates.

      After the Start Time and Duration settings are configured, the Polycom Touch Control calculates a random time within the defined update window at which to check for updates. It then checks for updates at this time on a daily basis as long as the Start Time and Duration values do not change. If the Start Time or Duration values change, a new random time within the new time window is calculated.

    3. Touch Action for Available Software Updates and select whether to be notified of available status updates only or to download and install software when updates are available.
  10. Follow the on-screen instructions to complete the update.