Update Software from a USB Storage Device

You can use a USB storage device to either update or downgrade Polycom Touch Control software versions.

The following device attributes ensure that your USB device successfully supports the procedure:
  • Use USB 2.0 devices (some USB 3.0 devices might not work with the RealPresence Group Series systems).

  • Format the primary partition as FAT32.

  • Put all software update data in the root directory of the primary partition.


  1. Open a browser and navigate to support.polycom.com.
  2. Under Documents and Downloads, select Telepresence and Video.
  3. Navigate to the page for the RealPresence Group Series system that you use with the Polycom Touch Control.
  4. Download the latest version of these .zip distribution package files to your hard drive:
    • Polycom Touch Control Operating System
    • Polycom Touch Control Panel Software
  5. Extract all contents of the files you downloaded to the root directory of the USB device.

    When extracting multiple distribution packages, a pop up message might appear asking if you want to overwrite certain files that already exist. Select Yes to All.

  6. Connect the USB device to the side of the Polycom Touch Control.
  7. From the Home screen, touch icon image Administration and then touch Updates.
  8. Touch Check for Software Updates.
  9. Select only the updates that you want to install.
  10. Touch Download and Install Software.
  11. When the Export Restrictions notice appears, touch Accept Agreement.

    Follow the on-screen instructions of the setup wizard to complete the update. The setup wizard is available during initial setup, after a system reset with system settings deleted, or after using the factory restore button.