Configure Remote Control Behavior

You can customize how the remote control paired to your RealPresence Group Series system behaves.

When you configure your system for a Zoom environment, the remote control must use DTMF tones by default.

Procedure

  1. In the system web interface, go to Admin Settings > General Settings > System Settings > Remote Control, Keypad, and Power.
  2. Configure the following settings:
    Setting Description
    Keypad Audio Confirmation

    Specifies whether to play a voice confirmation of numbers selected with the remote control or keypad.

    Enable this setting when using your system in a Zoom environment.

    Numeric Keypad Function

    Specifies whether pressing number buttons on the remote control or keypad moves the camera to presets or generates touch tones (DTMF tones). If you set this option to Presets, you can generate DTMF tones by pressing the # key on the remote control while in a call.

    Choose Tones if your system is in a Zoom environment.

    Use Non-Polycom Remote Configures the system to accept input from a programmable, non-Polycom remote control. In most cases the Polycom remote works as designed, even when you enable this feature. However, try disabling this feature if you experience difficulty with the Polycom remote. For more information about system IR codes, refer to the Polycom RealPresence Group Series Integrator Reference Guide.
    Channel ID Specifies the IR identification channel to which the room system responds. Set the Channel ID to the same channel as the remote control. The default setting is 3. If you set the remote control to channel 3, it can control a room system set to any Channel ID.
    Hang-up Button Long Press Specifies the behavior of the remote control Hang-up button when you press it for a long time.
    • Hang-up / Power Off: Holding down the Hang-up button powers off the room system.
    • Hang-up / Sleep: Holding down the Hang-up button puts the system to sleep.
    • Hang-up Only: Holding down the Hang-up button has no function other than hanging up the call.
    # Button Function Specifies the behavior of the # button on the remote control.
    • #, then @: Pressing the # button once displays the hash symbol. Pressing the # button twice quickly displays the @ symbol.
    • @, then #: Pressing the # button once displays the @ symbol. Pressing the # button twice quickly displays the # symbol.
  3. Click Save.