Make a Test Call

To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at

When placing test calls, try the following:

  • Make sure the number you dialed is correct, then try the call again. For example, you might need to dial 9 for an outside line or include a long distance access or country code.
  • To find out if the problem exists in your system, ask the person you were trying to reach to call you instead.
  • Find out if the system you are calling is powered on and is functioning properly.
  • If you can make calls but not receive them, make sure that your system is configured with the correct number.

If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact your administrator for further assistance.