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Dynamic Software Updates for Peripherals

You can update the platform (operating system) and applications (if applicable) for peripherals connected to endpoints. Peripheral software updates can be in any of the following states:

Production - The software update is configured for one or more groups that are using the software in production.

Trial - The software update is configured for one or more groups that are trialing the software.

Both - The software update is configured for one or more groups that are trialing the software and for one or more groups are using the software in production.

For peripherals that permit software updates from the RealPresence Resource Manager system, you can download the updates from Polycom Support and make them available from the RealPresence Resource Manager system web server. You can also configure which updates are for trial or production use.

View Software Updates for Polycom Touch Controls

You can view a list of the software updates available for Polycom Touch Controls. This includes status information, the software version, and so on.

To view software updates for peripherals:

1Go to Endpoint > Dynamic Management > Upload Software Updates.

2Select the HDX Touch Control or Group Series Touch Control tab to view the information.

Peripheral Software Updates

The HDX Touch Control or Group Series Touch Control tab includes this information.

Field

Description

Select Area
Enables you to specify an area to which to apply the update.
Production URL
URL where the peripheral can access software updates configured for production use. The URL consists of the IP dress of the RealPresence Resource Manager system plus /repo.
Trial URL
URL where the peripheral can access software updates configured for trial use. The URL consists of the IP dress of the RealPresence Resource Manager system plus /repotrial.
Package Name
Displays the name of the software update package. Updates listed as platform are updates to the peripheral’s operating system. Other updates are for specific applications.
Description
The meaningful name given to the software update package when it was created
Version
The version of the software package
Status
The status of the software update. Possible values are:

None - The software update has not been configured for production or trial.

Production - The software update is configured for production. It is available only from the Production URL.

Trial - The software update is configured for trial. It is available only from the Trial URL.

Both - The software update is configured for both production and trial. It is available from both the Production URL and the Trial URL.

Uploaded
The date and time when the software update package was uploaded

Upload Peripheral Software Updates to the RealPresence Resource Manager System

After you download the software updates from Polycom Support and save them on your hard drive, you can upload them to the RealPresence Resource Manager system.

To upload software updates to the RealPresence Resource Manager system:

1Go to Endpoint > Dynamic Management > Upload Software Updates.

2Select the endpoint type for the peripheral.

3Click Add plus_icon00003.png.

4In the Select File to Upload dialog box, navigate to and select the software update that you saved to your hard drive.

5Click Open.

The update is added to the list on the peripheral tab.

 

If this is the first update for the platform or an application, the update is automatically configured for production.

Configure Peripheral Updates for Production

You need to configure software updates for peripherals to be used in production.

To configure software updates for production:

1Go to Endpoint > Dynamic Management > Upload Software Updates.

2Select the RealPresence Touch, HDX Touch Control, or Group Series Touch Control as the peripheral endpoint type.

3Click More > Configure Production to configure the peripheral updates.

4Click OK.

From the peripheral itself, the configured software updates are now available using the Production URL.

Configuring Production Settings

The Configure Production dialog box includes the following information.

Field

Description

Configure Platform

Platform Description
The meaningful name given to the platform software update package when it was created
Status
The current status of the platform software update. Possible values are:

None - The software update has not been configured as production or trial.

Production - The software update is configured as production. It is available only from the Production URL.

Trial - The software update is configured as trial. It is available only from the Trial URL.

Both - The software update is configured as both production and trial. It is available from both the Production URL and the Trial URL.

Configure Application

Application Description
The meaningful name given to the application software update package when it was created
Platform Compatible
Column title shows the version of the currently selected platform. Use the drop-down list to select available application versions that match the platform version.
The version selected must be compatible with the platform version listed in the column heading. If the application is not selected (no check mark), the application will not be configured for production.
Status
The current status of the application software update. Possible values are:

None - The software update has not been configured as production or trial.

Production - The software update is configured as production. It is available only from the Production URL.

Trial - The software update is configured as trial. It is available only from the Trial URL.

Both - The software update is configured as both production and trial. It is available from both the Production URL and the Trial URL.

Configure Peripheral Updates for Trial

You need to configure the software updates to be used for the trial.

To configure software updates for trial:

1Go to Endpoint > Dynamic Management > Upload Software Updates.

2Select the endpoint type for the peripheral.

3Click More > Configure Trial to configure the peripheral updates for trial.

4From the Configure Platform section, select the platform version to configure for trial.

You can select only one platform version for trial.

5Click Configure Application.

6For each application, select the version to configure for trial from the Platform Compatible drop-down list.

The version selected must be compatible with the platform version listed in the column heading. If the application is not selected (no check mark), the application will not be configured for trial.

7Click OK.

From the peripheral itself, the configured software updates are now available using the Trial URL.

Configuring Trial Settings

The Configure Trial dialog box includes the following information.

Field

Description

Configure Platform

Platform Description
The meaningful name given to the platform software update package when it was created
Status
The current status of the platform software update. Possible values are:

None - The software update has not been configured as production or trial.

Production - The software update is configured as production. It is available only from the Production URL.

Trial - The software update is configured as trial. It is available only from the Trial URL.

Both - The software update is configured as both production and trial. It is available from both the Production URL and the Trial URL.

Configure Application

Application Description
The meaningful name given to the application software update package when it was created
Platform Compatible
Column title shows the version of the currently selected platform. Use the drop-down list to select available application versions that match the platform version.
Status
The current status of the application software update. Possible values are:

None - The software update has not been configured as production or trial.

Production - The software update is configured as production. It is available only from the Production URL.

Trial - The software update is configured as trial. It is available only from the Trial URL.

Both - The software update is configured as both production and trial. It is available from both the Production URL and the Trial URL.

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