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Setting up Phone Software Updates

You can update the software on your provisioned phones automatically with the RealPresence Resource Manager system.

Upload the Software Update for Phone Software Updates

Polycom recommends you to do software updates using the split packages available on Polycom’s support website to reduce system resource consuming.

 

When a large number of phones applies for updates at the same time, the updates may not be completed at one time.

To upload a software update:

1 Go to Endpoint > Phone Management > Upload Software Updates.

2 Click Add plus_icon00011.png to open the Upload Software Update dialog.

3 In the Software Update File section, do one of the following:

Ø Click Choose File to browse to the software update file you downloaded.

Ø Select the Polycom Hosted Server radio button and select a phone type that you want to update. The system will search the available software images on the specified Polycom server. All the available phone images will show in the Software Available drop-down list. Select a version that you want to upgrade to.

 

Web proxy server is not supported for connecting Polycom Hosted Server. You need to configure the access from the RealPresence Resource Manager system.

4 Enter a meaningful description that will help other users to understand the purpose of the software update.

5 In the Attach to Configuration Profile section, select one of the following options:

Ø Do not attach to a configuration profile: do not associate this software update with any configuration profile.

Ø Create a new configuration profile base on software version: create a new configuration profile and associate this software update with the profile.

Ø Attach to existing configuration profile: select an existing profile from the drop-down list and associate the software update with the profile.

After the software update is associated with a profile, you can open the new or existing profile from the Endpoint > Phone Management > Configuration Profiles page, the software update is selected in the Software field for this profile.

6 Click OK to upload the software image.

You will see the download progress in the Download Phone Software dialog. You can close this dialog, the download still continues. After the download is done, you will see the downloaded phone software image from the Endpoint > Phone Management > Upload Software Updates page.

Related Topic

Customize Software Updates List

You can search software updates by using a key word.

To customize the Endpoint Group list:

1 Go to E ndpoint > Phone Management > Upload Software Updates.

2 Enter a key word in the Search field to search by File Name, Description, and Uploaded By.

Enable System Alerts for New Software Updates on Polycom Hosted Server

After enabling the system alerts, when new phone software updates are available on the Polycom Hosted Server, the RealPresence Resource Manager system will detect the updates and raise alerts for the changes.

 

Web proxy server is not supported for connecting Polycom Hosted Server. You need to configure the access from the RealPresence Resource Manager system.

To enable system alerts for new software updates on Polycom Hosted Server:

1 Go to the Endpoint > Phone Management > Upload Software Updates page.

2 Click MORE > Enable System Alerts for Endpoint Software Updates.

3 Check the Enable system alerts for updates on the Polycom Hosted Server for the following endpoints: check box.

4 Select the endpoint types that you want to watch.

5 Click OK.

Set a Software Update Policy

After uploading software updates, you can create or use existing configuration profiles for the phone updates, set update versions in the configuration profiles, and apply the profiles to different phones under certain conditions.

 

For CX5X00 updates, the update interval(device.local.updateinterval) must be longer than 604800 seconds, otherwise the update time (device.local.updateTime) will not take effect. See the UCS phone documentation for details on parameter settings.

To set software update versions:

1 Go to Endpoint > Phone Management > Configuration Profile.

2 Select a specific profile that you want to use to do phone updates.

3 In Configuration Attributes, select a software version to use.

4 Go to Endpoint > Phone Management > Profile Deployment.

5 Deploy this the configuration profile to a condition that you want.

6 Do one of the following:

Ø Click Save and Apply to upgrade the associated on-line phones now.

Ø Click Save to save the changes.The next time the phones under this condition poll the RealPresence Resource Manager system, the phones will detect the new software version, so the phones will automatically download and install the identified software update package. Use this method to force users to use a specific software version.

Related Topics

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