Current Publication | x
Close

Managing Endpoints

From the Monitor View page, you can view the endpoint status, customize endpoint list, edit endpoints, reboot endpoints, and manage the endpoint associations.

View the Endpoint List

You can view all the provisioned endpoints listed in the Monitor View screen.

To view endpoints:

Go to Endpoint > Monitor View.

Endpoint Information

The following table explains the endpoint information.

 Field

Description

Status
The state of the endpoint. Possible values include:

Online Online.png

Offline Offline.png

Licensed icon_reclaimed.png

In a call Connected.png

Gatekeeper/SIP/Cloud Service Registered gatekeeper_registered_arrow.png

Gatekeeper/SIP/Cloud Service/Signaling Unregistered Not-Registered-DownArrow.png

Registration Status Unknown/Not Applicable status_unknown_icon.png

Endpoints behind Firewall icon_table_behind_nat.png

Error Error16x16.png

Warning warning_icon.png

All paired peripherals are connected without alerts icon_paired_normal.png

One or more paired peripherals are turned off or no longer connected icon_pairing_disrupted.png

One or more paired peripherals has an error icon_paired_with_alerts.png

Note: If a phone crashes while in a call, the phone status may not update after it reconnects to the RealPresence Resource Manager system. When the RealPresence Resource Manager system gets a new call status from the phone or detects that the phone is offline, the system updates the phone’s call status.

Mode
The management mode for the endpoint. Possible values include:

Non-dynamically Managed EndpointsNon-dynamically_managed_ep.png

Dynamically Managed endpointsdynamically_managed_ep.png

Synced RealPresence DMA Endpoints synced_dma_ep.png

Synced CUCM Phonescucm_synced_phone.png

Auto-added Phonesauto_added_phone_icon.png

Manually Added Phonesmanually_added_phone.png

 

Name
The assigned name of the endpoint.
Model
The type of endpoint. For valid endpoint types, see Supported Endpoints and Peripherals .
MAC Address
The MAC address of the endpoint.
IP Address
The IP address assigned to the endpoint.
Area
(Available only when Areas are enabled.) The area with which the endpoint is associated.
Users can only view area information for the areas to which they belong or have been assigned to manage.
Dial String
The dial string for the endpoint. If the endpoint has more than one dial string, it displays one based on this order:

SIP

H.323

ISDN

Owner
The user associated with the endpoint.
Endpoint Groups
The endpoint group to which the endpoint belongs.
Software Version
Endpoint’s version.

Customize the Endpoint List

You can filter the endpoint list and customize the columns that appear on the screen.

To customize the endpoint list:

1 Navigate to Endpoint > Monitor View.

2 Click Filter search_icon.png to filter the endpoint list using the conditions.

3 Click Reset if you want to do another search.

4 Press Enter to do the search.

5 Enter a key word in the Search field beside filter Filter search_icon00003.png to search the key word among the filter results. The key word search does not work for Area.

6 Click Columns select_icon.png to customize the columns that appear on the screen. By default, the MAC Address, Endpoint Group, and Software Version is not displayed.

7 To hide a column, cancel the check box next to the column that you wish to hide.

8 To display a column, mark the check box next to the column that you want displayed.

Endpoint Filter Conditions

The table explains the endpoint filter conditions.

Field

Description

Type
Filters the list by type.
Model
Filters the list by model name entered.
Mode
Filters the list by one of the following management modes:

Dynamically Managed Endpoints

Non-dynamically Managed Endpoints

Synced RealPresence DMA Endpoints

Synced CUCM Phones

Manually Added Phones

Auto-added Phones

Endpoint Group
Filters the list by endpoint group name.
Alerts
Filters the list by alert type: Help, Error, or Warning.
Connection Status
Filters the list by connection status: In a Call, Online, or Offline.
Name
Filters the list by system name entered.
IP Address
Filters the list by IP address entered.
Dial String
The IP address of the gatekeeper to which the device is registered.
Site
Filters the list by site location entered.
Area
Available only when Area is enabled. Filters the list by the area with which the endpoint is associated. You can only view area-specific information for area(s) that you have permission to manage.
MAC Address
(Phone Only) Filters the list by MAC address entered.
Serial Number
Filters the list by serial number entered.
VIP
Filters the list for VIP endpoints.
Ignore reclaimed endpoint
Filters the list by endpoints with reclaimed licenses. When checked, endpoints with reclaimed licenses are not displayed.

View Endpoint Details

You can view more details about an endpoint listed in the Monitor View screen.

To view detailed information about a managed endpoint:

1 Go to Endpoint > Monitor View.

2 As needed, Click Filter search_icon00004.png to customize the endpoint list.

3 Select the endpoint of interest and click View Details view_icon.png.

Depending on the selected endpoint type, you may see different information.

Device Status, Device Alerts, Software Update Details, Provisioning, and Details are only available for video endpoints.

Endpoint Files and Configuration Profile Association are only available for phones.

Endpoint Details

The table explains the endpoint details.

Field

Description

Device Summary

Name
The name of the endpoint.

Endpoint names must be unique.

The name must be in ASCII only and may have an unlimited number of characters. Spaces, dashes, and underscores are valid.

The system name might be different than the H.323 ID.

Type
The type of endpoint. For valid types, see Supported Endpoints and Peripherals .
ID
The system-generated ID for the device.
Owner
The person to whom the endpoint is assigned.
IP Address
The assigned IP address of the endpoint.
VLAN ID
(Phone Only) Virtual Bridged LAN ID
Site
The network site for the endpoint. By default, endpoints are added to the Primary Site.

Note

When areas are enabled on your system, this field shows a value of Restricted if you do not have permission to manage the area to which the site is assigned.
Software Version
The version of the software installed on the endpoint (ASCII only). The endpoint provides the version number if it registered successfully or is managed.
Serial Number
The serial number (ASCII only) of the endpoint.The endpoint provides the serial number if it registered successfully or is managed.
MAC Address
(Phone Only) The MAC address of the endpoint.
SIP URI
A SIP URI is the address used to call another person via SIP. In effect it’s a user’s SIP phone number. The SIP URI will be of the following format:

<username>@host(domain or IP):Port

Area
The area to which the endpoint is assigned.
This field is only visible when Areas are enabled.
A user can only view area-specific information for an area(s) that he has permission to manage.
ISDN Video Number
(Video Endpoint Only) For ISDN endpoints only, the country code + city/area code + phone number for the endpoint.
When you add an endpoint without native ISDN, the ISDN gateway, country code, and area code are not captured. Only native ISDN is supported.
Available to Schedule
(Video Endpoint Only) It shows if this endpoint is available for conference scheduling.
Monitoring Level
(Video Endpoint Only) The monitoring level for the device. Possible values include:

Standard. This device is monitored.

VIP. This device is monitored closely. The VIP identifier and filters are available to operators to monitor and manage conferences.

Supported Protocols
(Video Endpoint Only) The communications protocols that the endpoint can support. Possible values include:

IP (H.323) - A standard that defines the protocols used for multimedia communications on packet-based H.323 networks.

IP (SIP) - A standard that defines the protocols used for multimedia communications on SIP networks.

ISDN (H.320) - A standard that defines the protocols used for multimedia communications on switched networks, such as ISDN.

For endpoints with the type Unknown, select H.323.
The endpoint automatically provides the protocols if it registered successfully or is managed.
Capabilities Enabled
(Video Endpoint Only) Capabilities enabled on this endpoint. Options are:

MCU - The endpoint can act as a control unit for multipoint conferences.

Gateway - The endpoint can act as a gateway for call management.

The MCU provides the capability if it registered successfully or is managed.
Aliases
(Video Endpoint Only) The aliases that allow you to connect to the endpoint. The RealPresence Resource Manager system converts the aliases to the IP address associated with the endpoint.

Alias Type. Possible types include E.164, H.323 ID, URL, Transport Address, email, Party Number, and Unknown.

Alias Value. Value for the alias type shown.

The endpoint name is the system name, which might be different from the H323 ID.

The value of the E.164 alias is the extension dialed to reach this endpoint.

Note

The following Alias Values are ASCII only: H323 ID, URL, Transport Address, and Unknown.

User
(PhonePhone Only) The user ID mapped to the phone's SIP URI.
Uptime
(Phone Only) The time of the endpoint has been working and available.
Last Restart Time
(Phone Only) Endpoint’s last reboot or restart time.
Last Touch Time
(Phone Only) The last time that the endpoint connects to the RealPresence Resource Manager system.
Last Provisioning Time
(Phone Only) The last time that the RealPresence Resource Manager system sends provisioning configurations to the endpoint.

Device Status (Video Endpoint Only)

Gatekeeper Registration
The status of the device’s registration with the gatekeeper service. Possible values include:

Registered

Unregistered

Directory Registration
The status of the device’s registration with the Global Directory Service. Possible values include:

Registered

Unregistered

Presence Registration
The status of the device’s registration with the presence service. Possible values include:

Registered

Unregistered

Exchange Registration
The status of the device’s registration with the Microsoft Exchange service.
SIP Registration
The status of the device’s registration with the SIP service.
Device Managed
Indicates whether or not the RealPresence Resource Manager system is dynamically managing the device.
Gatekeeper Address
The IP address of the gatekeeper to which the device is registered.
SIP Server Address
The IP address of the SIP server.
Device Local Time
The local time as set within the device in a default format of hh:mm:ss AM | PM. This field is blank for the following device types: RMX, GW/MCU, Other, and TANDBERG.
ISDN Line Status
The status of the ISDN line. Possible values include:

Operational IsdnLineStatusGood.png

Non-operations IsdnLineStatusBad.png

This field is blank for the following device types: RMX, GW/MCU, Other, and TANDBERG.
ISDN Assignment Type
How the ISDN type was assigned to the device. Possible values include:

Administrator, when the ISDN type was assigned manually by an administrator

Endpoint, when the ISDN type was natively assigned in the endpoint

Auto-Assigned, when the ISDN type was automatically assigned by the RealPresence Resource Manager system based on the site configuration

From Network, when the ISDN type was derived from the gateway and extension

Undefined, when the RealPresence Resource Manager system cannot identify the source for the ISDN type assignment

This field is blank for the following device types: RMX, GW/MCU, Other, and TANDBERG.
Device ISDN Type
The ISDN network interface type installed in the device. Possible values include:

ISDN_QUAD_BRI

ISDN_PRI_T1

ISDN_BRI

ISDN_UNKNOWN

This field is blank for the following device types: RMX, GW/MCU, Other, and TANDBERG.

Call Info

Call Type
(Video Endpoint Only) Type of call, such as H.323, SIP, ISDN, or POTS.
Video Protocol
(Video Endpoint Only) The video connection protocol, both transmission (Tx) and reception (Rx), the endpoint is using. Possible values include:

H.261

H.261 is an ITU standard designed for two-way communication over ISDN lines and supports data rates which are multiples of 64Kbit/s. H.261 supports CIF and QCIF resolutions.

H.263

H.263 is based on H.261 with enhancements that improve video quality over modems. It supports CIF, QCIF, SQCIF, 4CIF and 16CIF resolutions.

H.264

Video Format
(Video Endpoint Only) The video format, both transmission (Tx) and reception (Rx), the endpoint is using.
Audio Protocol
(Video Endpoint Only) The audio connection protocol, both transmission (Tx) and reception (Rx), the endpoint is using. Possible values include:

G.711

G.722

G.728

Far Site Name
The H.323 ID of the far site endpoint to which the selected endpoint is connected. When multiple endpoints are connected through the endpoint's embedded MCU, this field displays a concatenation of each endpoint's H.323ID separated by ' | ', for example 'ISDN-CO1-7-1 | Vsfx-9-1'.
Far Site Number
The address of the far site endpoint to which the selected endpoint is connected. The address value for the calling endpoint appears to be the dialed address. The address value for the called endpoint appears to be the IP Address.
Cause Code
(Video Endpoint Only) The cause code showing how the call ended.
Encryption
(Video Endpoint Only) The type of encryption the far site uses.
Precedence Level
(Video Endpoint Only) Applicable only on AS-SIP calls. AS-SIP servers support a “precedence level” that defines a call’s priority in terms of the order in which it is given access to network resources.

Device Alerts (Video Endpoint Only)

Errors
Endpoint error message, for example, GK Registration error.
Warnings
Endpoint warning message, for example, Low Battery.

Provisioning Details (Video Endpoint Only)

Last Provisioning Type
The last provisioning type that was used for this endpoint.
Last Provisioning Rule Applied
The name of the last provisioning rule that was applied to this endpoint.
Last Profile Applied
The name of the last provisioning profile that was or was not successfully applied to the device. The Provisioning Status will be either Success or Failed.
Last Bundled Profile Applied
The name of the last bundled profile that was applied to this endpoint.
Provisioning Status
The device’s current provisioning status. Possible values include:

Clear. No provisioning has been done. 

Pending. Provisioning is scheduled for this device.

In Progress. The device is currently being provisioned.

Success. Provisioning has been completed successfully on this device.

Failed. Provisioning was not completed on this device.

Some endpoint systems expect all configuration fields to be provisioned. If any of the fields are not provisioned, the status will indicate failed. However, the endpoint will often function successfully.
Pending Profile
The name of the provisioning profile that is scheduled to be applied to the device. In this case, the Provisioning Status will be either Pending or In Progress.
This field is blank if the device is not scheduled for provisioning.
Scheduled
The date and time, in the default format of yyyy-mm-dd hh:mm, when the device is schedule to be provisioned.
This field is blank if the device is not scheduled for provisioning.
Last Attempt Date/Time
The date and time, in the default format of yyyy-mm-dd hh:mm:ss, of the last provisioning message exchanged with the device.
Failure Reason
A text description of the reason the provisioning failed. Causes for failure include:

The provisioning profile does not exist

The provisioning profile does not include provisioning information

The RealPresence Resource Manager system no longer manages the device

A password for the device is set in the video endpoint system, and you must enter it in the RealPresence Resource Manager system

The device is busy

A network error occurred

An incomplete transfer of provisioning information occurred

Provisioning has timed out

An internal error occurred on the device, and you must reboot it

An unknown error occurred. Reboot the device.

Log Message
A read-only text box that contains messages related to the device provisioning status

Software Update Details (Video Endpoint Only)

Software Update Status
The device’s software update status. Possible values include:

Clear. A software update has not been done.

Pending. A software update has been scheduled and is pending. The device may be offline or in a call.

In Progress. The software update is in progress.

Success. A software update has completed successfully.

Failed. A software update could not be performed.

Scheduled
The date and time, in the default format of yyyy-mm-dd hh:mm, when the device software is scheduled to be updated.
This field is blank if the device is not scheduled for provisioning.
Last Attempt Date/Time
The date and time, in the default format of yyyy-mm-dd hh:mm:ss, of the last software update message exchanged with the device.
Failure Reason
A text description of the reason the software update failed. Causes for failure may include:

The software update file location does not exist.

A password for the device is set in the video endpoint system, and you must enter it in RealPresence Resource Manager.

A network error has occurred.

The update has timed out.

An internal error occurred on the device, and you must reboot it.

A profile has not been configured.

An endpoint is offline.

An incorrect activation key is in the key file.

An unknown error has occurred. Reboot the device

Log Message
A read-only text box that contains the log message text recorded during the execution of the software update.
Note that there are no log messages displayed for dynamically-managed endpoints.

Endpoint Files (Phone Only)

Provisioning Profiles
This file contains all the attributes applied to the selected phone.
Phone Files
This file contains the configuration data that set from the selected phone.
Web Files
This file contains the configuration date that set from the selected phone’s web GUI.
APP Logs
This file contains the APP information received by the selected phone.
Boot Logs
This file contains the phone’s boot information.
Crash Dump
This file contains the logs for crash dump.
Others
Other files such as a file containing phone’s address book.

Endpoint Group Association

This table lists the endpoint groups associated with the selected endpoint
Configuration Profile Association
(Phone Only) This table lists the configuration profiles associated with the selected endpoint.

Update Endpoint Model Definition

You can update the endpoint model definition in the RealPresence Resource Manager system to make the system always recognize the latest endpoint models.

If you do a local update, you need to download the endpoint definition file (polycom-device-types.zip) from the Polycom Support Center .

Restarting the RealPresence Resource Manager system is required to apply the updates.

 

Endpoint types definition cannot be updated. If a new version of RealPresence Resource Manager supports new endpoint types, you need to upgrade your old version to the latest version to support the new endpoint types.

To update endpoint model definition:

1 Go to Admin > Maintenance > Update Endpoint Model Definition.

2 Do one of the following to update the endpoint model definition.

Ø Click the Update from Local File button to upload the polycom-device-types.zip file.

Ø Click the Update from Polycom Hosted Server button to get the latest endpoint model files from the specified Polycom server.

 

Web proxy server is not supported for connecting Polycom Hosted Server. You need to configure the access from the RealPresence Resource Manager system.

3 Restart the system.

Download Endpoint Files

You can download the endpoint files to your local machine. LOG files are cumulative, and content is appended with time stamps. The system creates a ZIP file if the log file is over 1024 KB by default. See Configure Your Phone Management Settings on how to set the size.

XML and CFG files are not cumulative. New files will replace old files.

 

You can download the endpoint files only from the RealPresence Resource Manager GUI. Polycom does not support downloading files in other ways.
You can view the endpoint files by opening them. RealPresence Resource Manager only can display text files correctly. Other files such as binary files can be opened, but can’t be displayed correctly.

To download endpoint files:

1 Go to Endpoint > Monitor View.

2 If needed, Click Filter search_icon00005.png to customize the endpoint list.

3 Select the phone and click View Details view_icon00006.png.

4 Go to the Endpoint Files panel.

Endpoint Files only show for phones.

5 Click Download export_icon.png to download the ZIP file to your local PC.

Add an Endpoint 

You can manually add video endpoints or phones. The configurations are different.

Add a Video Endpoint or Find an Endpoint on the Network

This topic describes how to manually add video endpoints and how to find endpoints on the same network as the system.

This action is not supported for RealPresence Mobile, RealPresence Desktop, RealPresence Group systems, and RealPresence Immersive Studio systems.

For most endpoints, you enter basic information. The system then locates the endpoint and retrieves its information.

 

When a SIP-only endpoint registers with the Polycom DMA system and does not register with the RealPresence Resource Manager system’s provisioning service to become dynamically managed, you must manually add it to the RealPresence Resource Manager system in order to manage that endpoint.

To add an endpoint to the system or find an endpoint on the network:

1 Go to Endpoint > Monitor View and click Add plus_icon00007.png.

2 In the Add New Endpoint dialog, select a video endpoint as the Endpoint Type. For valid types, see Supported Endpoints and Peripherals. For endpoints not specified in the list, select Other.

3 Enter the IP Address of the endpoint.

4 Click Find Endpoint.

Ø If the RealPresence Resource Manager system can find the endpoint on the network, the Add New Endpoint dialog is populated with information retrieved from the endpoint. Review any information retrieved from the endpoint.

Ø If the RealPresence Resource Manager system cannot find the endpoint on the network, an error message of Endpoint Not Found appears.

 

If you enter an invalid Admin ID or Password for an endpoint that requires that information, the RealPresence Resource Manager system may still find the endpoint. It depends upon the endpoint type.

Polycom HDX systems doesn’t allow the RealPresence Resource Manager system to detect the endpoint type and complete the registration. You can manually add the endpoint, but the RealPresence Resource Manager system cannot communicate with it until you enter a valid Admin ID or Password for the endpoint. In this case, the RealPresence Resource Manager system records an error message in an error log.

The Find Endpoint function only works for endpoints with a specified Endpoint Type. If you selected a Endpoint Type of Other, the RealPresence Resource Manager system reports an error.

5 Assign the endpoint a System Name.

Endpoint names must be unique, must be in ASCII only, and may have an unlimited number of characters. Spaces, dashes, and underscores are valid.

6 If necessary, enter the Admin ID and Password for the endpoint. Some endpoints may not require this information. Other endpoints may require only a password.

7 Complete the Identification, Addresses, and Capabilities sections of the Add New Endpoint dialog.

Pay particular attention to the Capabilities options, because these settings determine how the endpoint is used throughout the RealPresence Resource Manager system. For example, you can select it as a VIP endpoint and determine whether it will be Available to Schedule through the scheduling interface.

Note that many fields in this dialog are ASCII only. Depending on the selected type, some of these fields may not be displayed or may not be editable.

8 (Optional) Click Endpoint Group Association and select the endpoint group to associate with. See Working with Endpoint Groups for details about endpoint groups.

9 Click OK.

The endpoint appears in the Endpoint list. By default, the system may also:

Ø Add the endpoint to the applicable site.

Ø Set the HTTP Port to 80.

Ø Add an Alias for the endpoint.

Ø Make the endpoint Available to Schedule .

Ø Set the Monitoring Level to Standard .

 

For third-party endpoints, the HTTP URL, serial number, and DNS name are not captured during endpoint registration.

Once you’ve added an endpoint, you can associate it with a user. See Edit a User.

Related Topics

Adding Endpoint Parameters

The table explains the parameters for adding an endpoint.

Field

Description

Identification

Description
A free-form text field (extended ASCII only) in which information about the endpoint can be added.
GAB Display Name
Enter a name for the endpoint as it will appear in the Global Address Book.
Site
The network site for the endpoint.The system determines the site based upon IP address.

Note

When areas are enabled on your system, this field shows a value of Restricted if you do not have permission to manage the area to which the site is assigned.
Serial Number
The serial number (ASCII only) of the endpoint.The endpoint provides the serial number if it registered successfully or is managed.
Software Version
The version of the software installed on the endpoint (ASCII only). The endpoint provides the version number if it registered successfully or is managed.
HTTP URL
The management URL for the endpoint, if available (ASCII only). This URL enables the RealPresence Resource Manager system to start the endpoint’s management system using the Manage function.
All Polycom endpoints allow management through a browser. For these endpoints, this field is completed when the endpoint registers with the RealPresence Resource Manager system.
For Cisco endpoints, you must manually enter the URL if you want to use the Manage function.
HTTP Port
The HTTP port number for the endpoint. The endpoint provides the port number if it registered successfully and is managed.
Area
Assign this endpoint to an area.
This field is only visible when Areas are enabled.
A user can only view area-specific information for an area(s) that he has permission to manage.
If the user manages only one area, the endpoint will automatically be assigned to that area.

Addresses

DNS Name
The name for the endpoint as entered on the domain name server.
SIP URI
The address used to call the endpoint via SIP.

<username>@host(domain or IP):Port

Aliases
The aliases that allow you to connect to the endpoint. The RealPresence Resource Manager system converts the aliases to the IP address associated with the endpoint.

Alias Type. Possible types include E.164, H.323 ID, URL, Transport Address, email, Party Number, and Unknown.

Alias Value. Value for the alias type shown.

Notes

The following Alias Values are ASCII only: H323 ID, URL, Transport Address, and Unknown.

In other cases, the endpoint name is the system name, which might be different from the H323 ID.

The value of the E.164 alias is the extension dialed to reach this endpoint.

ISDN Video Number
For ISDN endpoints only, the country code + city/area code + local phone number for the endpoint.
When you add an endpoint without native ISDN, the ISDN gateway, country code, and area code are not captured. The RealPresence Resource Manager system only supports native ISDN.

Capabilities

Supported Protocols
The communication protocols that the endpoint can support. Possible values include:

IP (H.323) - A standard that defines the protocols used for multimedia communications on packet-based H.323 networks.

IP (SIP) - A standard that defines the protocols used for multimedia communications on SIP networks.

ISDN (H.320) - A standard that defines the protocols used for multimedia communications on switched networks, such as ISDN.

For endpoints with the type Unknown, select H.323.
The endpoint automatically provides the protocols if it registered successfully or is managed.
Required MCU Service
The MCU service selected for the endpoint to use.
Capabilities Enabled
Capabilities enabled on this endpoint. Options are:

MCU - The endpoint can act as a control unit for multipoint conferences

Gateway - The endpoint can act as a gateway for call management

The MCU provides the capability if it registered successfully or is managed.
Monitoring Level
The monitoring level for the endpoint. Possible values include:

Standard. This endpoint is monitored.

VIP. This endpoint is monitored closely. The VIP identifier and filters are available to operators to monitor and manage conferences.

Available to Schedule
Identifies if the endpoint is available when users are scheduling conferences.

Edit an Endpoint

The system automatically detects IP address changes and updates its database with the new information for Polycom and third-party endpoints that are registered with the RealPresence Resource Manager system.

To edit an endpoint in the RealPresence Resource Manager system:

1 Go to Endpoint > Monitor View

2 In the Endpoint Name column, click the endpoint name that you want to edit.

As required, edit the Identification, Addresses, Capabilities, Endpoint Group Association, and Configuration Profile Association (phone only) sections of the Edit Endpoint dialog. For more information, see View Endpoint Details.

Note that many fields in this dialog are ASCII only.

3 Click Update.

The name of a dynamically-managed endpoint will be updated to the endpoint after the provisioning interval. To update other information, you need to use provisioning or change the information at the endpoint interface.

Related Topics

Delete an Endpoint

When you delete an endpoint, you remove the endpoint from the RealPresence Resource Manager system. You also delete all the associations with the endpoint.

To delete an endpoint:

1 Go to Endpoint > Monitor View

2 Select an endpoint you want to delete.

3 Click Delete delete_icon.png.

4 If the endpoint is dynamically-managed, choose one of the following options:

Ø Delete Endpoint Only: Deletes the endpoint

Ø Delete with dial string reservation: Deletes the endpoint and any dial string reservations associated with the endpoint.

Ø Cancel: Cancels the action.

5 Click Delete for other endpoints types.

Change an Endpoint Group Association

When you edit an endpoint, you can associate it with an endpoint group, delete its association with an endpoint group, or prioritize the associated endpoint groups in case of multiple ones.

To change the association from an endpoint to an endpoint group:

1 Go to Endpoint > Monitor View.

2 Click the endpoint name that you want to edit from the Endpoint Name column.

3 In the Edit Device dialog box, click the Endpoint Group Association tab.

Ø To associate the endpoint to an endpoint group, select the name of the endpoint group from the drop-down list and click Add.

Ø To delete the association, click Delete delete_icon00008.png at the right end of each line of the endpoint group list.

Ø To prioritize an association, click the Arrow top_up_down_bottom.png buttons to deprioritize or prioritize it, or give it the lowest or highest priority.

4 Click OK.

Manage an Endpoint Owner

The endpoint owner is the user associated with the endpoint. You can manage an endpoint owner that uses scheduled management, but you cannot manage the owner of an endpoint that is dynamically-managed.

To manage an endpoint owner:

1 Go to Endpoint > Monitor View.

2 Select the endpoint of interest and click More > Manage Owner.

The Edit User dialog appears.

3 Edit any user properties you need.

4 Click OK.

Manage an Endpoint

You can navigate to the management interface of an endpoint from the RealPresence Resource Manager system. The RealPresence Resource Manager system only supports manage endpoint via HTTPS. HTTP is not supported. You need to enable HTTPS from the endpoint that you want to manage. For example, if you want to manage Polycom HDX or Polycom RealPresence Group Series, you need to enable HTTPS from Polycom HDX or Polycom RealPresence Group Series.

This function is not available for all endpoint types, including RealPresence Desktop, RealPresence Mobile, and CMA Desktop.

To manage an endpoint from the RealPresence Resource Manager system:

1 Go to Endpoint > Monitor View

2 Select the endpoint of interest.

3 Click manage_icon.png.

A new browser instance opens and navigates to the web interface of the endpoint.

View Call Information

You can view an endpoint’s call information. You cannot view phone’s call information.

To view call information:

1 Go to Endpoint > Monitor View

2 Select the endpoint of interest.

3 Click More > Call Info to view the call information.

Call Information

This table explains the call information..

Field

Description

Call Info > Site

Far Site Name
The H.323 ID of the far site endpoint to which the selected endpoint is connected. When multiple endpoints are connected through the endpoint's embedded MCU, this field displays a concatenation of each endpoint's H.323ID separated by ' | ', for example 'ISDN-CO1-7-1 | Vsfx-9-1'.
Far Site Number
The address of the far site endpoint to which the selected endpoint is connected. The address value for the calling endpoint appears to be the dialed address. The address value for the called endpoint appears to be the IP Address.
Encryption
The type of encryption the far site uses.
Cause Code
The cause code showing how the call ended.
Error
 
Video FEC Errors
The number of Forward Error Correction (FEC) errors that have been corrected in the current call.
Sync
 
Call Type
Type of call, such as, H.323, SIP, ISDN, or POTS.

Call Info > Call Details

Video Protocol
The video connection protocol, both transmission (Tx) and reception (Rx), the endpoint is using. Possible values include:

H.261

H.261 is an ITU standard designed for two-way communication over ISDN lines and supports data rates which are multiples of 64Kbit/s. H.261 supports CIF and QCIF resolutions.

H.263

H.263 is based on H.261 with enhancements that improve video quality over modems. It supports CIF, QCIF, SQCIF, 4CIF and 16CIF resolutions.

H.264

Video Format
The video format, both transmission (Tx) and reception (Rx), the endpoint is using.
Video Rate
The video bandwidth negotiated with the far site.
Video Rate Used
The actual video bandwidth used in the call to the far site.
Video Frame Rate
Specifies the frame rate the endpoint is using.
Audio Protocol
The audio connection protocol, both transmission (Tx) and reception (Rx), the endpoint is using. Possible values include:

G.711

G.722

G.728

Audio Rate
The audio bandwidth negotiated with the far site

Call Info > Quality of Service (Not reported by all endpoint types)

Total Packet Loss
Specifies the total packet loss for the currently active call that is, the total percentage of packet loss for all currently active calls divided by the number of active calls.
% Packet Loss
Specifies the average percentage of packet loss for the currently active call that is, the total percentage of packet loss for all currently active calls divided by the number of active calls.
Audio Packet Loss
Specifies the audio packet loss for the currently active call.
Video Packet Loss
Specifies the video packet loss for the currently active call.
Audio Jitter
Specifies the audio jitter for the currently active call.
Video Jitter
Specifies the video jitter for the currently active call.

Call Info > Video Feed

Near Site
The video feed from the endpoint.
Far Site
The video feed from the endpoint to which the endpoint is connected.
Description
A free-form text field (extended ASCII only) in which information about the endpoint can be added.
GAB Display Name
Enter a name for the endpoint as it will appear in the Global Address Book.
Site
The network site for the endpoint.The system determines the site based upon IP address.

Note

When areas are enabled on your system, this field shows a value of Restricted if you do not have permission to manage the area to which the site is assigned.
Serial Number
The serial number (ASCII only) of the endpoint.The endpoint provides the serial number if it registered successfully or is managed.
Software Version
The version of the software installed on the endpoint (ASCII only). The endpoint provides the version number if it registered successfully or is managed.
HTTP URL
The management URL for the endpoint, if available (ASCII only). This URL enables the RealPresence Resource Manager system to start the endpoint’s management system using the Manage function.
All Polycom endpoints allow management through a browser. For these endpoints, this field is completed when the endpoint registers with the RealPresence Resource Manager system.
For Cisco endpoints, you must manually enter the URL if you want to use the Manage function.
HTTP Port
The HTTP port number for the endpoint. The endpoint provides the port number if it registered successfully and is managed.
Area
Assign this endpoint to an area.
This field is only visible when Areas are enabled.
A user can only view area-specific information for an area(s) that he has permission to manage.
If the user manages only one area, the endpoint will automatically be assigned to that area.

Addresses

DNS Name
The name for the endpoint as entered on the domain name server.
SIP URI
The address used to call the endpoint via SIP.

<username>@host(domain or IP):Port

Aliases
The aliases that allow you to connect to the endpoint. The RealPresence Resource Manager system converts the aliases to the IP address associated with the endpoint.

Alias Type. Possible types include E.164, H.323 ID, URL, Transport Address, email, Party Number, and Unknown.

Alias Value. Value for the alias type shown.

Notes

The following Alias Values are ASCII only: H323 ID, URL, Transport Address, and Unknown.

In other cases, the endpoint name is the system name, which might be different from the H323 ID.

The value of the E.164 alias is the extension dialed to reach this endpoint.

ISDN Video Number
For ISDN endpoints only, the country code + city/area code + local phone number for the endpoint.
When you add an endpoint without native ISDN, the ISDN gateway, country code, and area code are not captured. The RealPresence Resource Manager system only supports native ISDN.

Capabilities

Supported Protocols
The communication protocols that the endpoint can support. Possible values include:

IP (H.323) - A standard that defines the protocols used for multimedia communications on packet-based H.323 networks.

IP (SIP) - A standard that defines the protocols used for multimedia communications on SIP networks.

ISDN (H.320) - A standard that defines the protocols used for multimedia communications on switched networks, such as ISDN.

For endpoints with the type Unknown, select H.323.
The endpoint automatically provides the protocols if it registered successfully or is managed.
Required MCU Service
The MCU service selected for the endpoint to use.
Capabilities Enabled
Capabilities enabled on this endpoint. Options are:

MCU - The endpoint can act as a control unit for multipoint conferences

Gateway - The endpoint can act as a gateway for call management

The MCU provides the capability if it registered successfully or is managed.
Monitoring Level
The monitoring level for the endpoint. Possible values include:

Standard. This endpoint is monitored.

VIP. This endpoint is monitored closely. The VIP identifier and filters are available to operators to monitor and manage conferences.

Available to Schedule
Identifies if the endpoint is available when users are scheduling conferences.

Ø Sites

View an Endpoint’s Video Feed

You can only view the video feed from the following endpoints:

Polycom HDX system

Polycom RealPresence Group Series system

TANDBERG

VSX-Series

To view the video feed for an endpoint (near site or far site):

1 Go to Endpoint > Monitor View.

2 Select the endpoint of interest.

3 Click More > Call Info.

4 Click the Video Feed tab to see the video feed from the near and far site.

Clear an Endpoint Help Request

This action is only applicable for an HDX system.

To clear an endpoint help request from the RealPresence Resource Manager system:

1 Go to Endpoint > Monitor View

2 As needed, use the Filter to customize the Endpoint list.

3 Select the endpoint of interest and click More > Clear Help.

The Confirm Endpoint Help Clear dialog appears.

4 To send a message to the endpoint as well as clear the help request, check Also send message to endpoint.

5 Click Clear.

6 If you selected the Also send message to endpoint check box, enter the text message to send the endpoint in the Send Message to Endpoint dialog and click Send.

The Endpoint list is updated and alerts for the endpoint are cleared.

 

If the reason for the original alert still exists on the endpoint, the alert will likely reappear in the Endpoint list.

Send a Message to an Endpoint

In some situations, such as in response to a help request, you can send a message to some types of endpoints.

This action is not applicable for RealPresence Mobile, RealPresence Desktop, CMA Desktop systems, or phones.

To send a message to an endpoint from the RealPresence Resource Manager system:

1 Go to Endpoint > Monitor View

2 Select the endpoint of interest.

If the endpoint can receive text messages, a Send Message option appears in the More menu.

3 Click More > Send Message.

4 In the Send Message to Endpoint dialog, enter a text message and click OK.

The message is sent to the endpoint.

Reboot an Endpoint

An endpoint must be online inside the firewall to get rebooted from the RealPresence Resource Manager system.

To reboot an endpoint from the RealPresence Resource Manager system:

1 Go to Endpoint > Monitor View

2 Click Switch Selection Types select_all_icon.png to enable multiple select.

3 Select the one or more endpoint(s) of interest.

4 Click More > Reboot Device.

5 To confirm the request, click OK.

Associate a User with an Endpoint

This action is available for endpoints that are not dynamically managed such as RealPresence DMA system-synchronized endpoints and phones. For example, if you associate a user with a RealPresence DMA system-synchronized endpoint, you can manage that endpoint. Endpoints that are associated with user (or room) can be scheduled into conferences.

To associate an endpoint to a user:

1 Go to Endpoint > Monitor View

2 Select the endpoint of interest.

3 Click More > Associate User.

4 In the Last Name or Room Name field or the First Name field, enter all or part of the user’s last name or first name and click Search.

The system displays the list of user or rooms that meet your search criteria.

5 Select the user of interest.

Search for Endpoints in a Range of IP Addresses

You can search for endpoints within a range of IP addresses. This search will only include endpoints that are not dynamically managed, which are not displayed in the current endpoints list. The purpose of this function is to provide a quick approach to find out those non-dynamically managed endpoints, so that RealPresence Resource Manager can add the endpoints in a batch.

phones do not support this feature.

To search for a set of endpoints within a range of IP addresses:

1 Go to Endpoint > Monitor View and click More > Search Endpoints.

2 In the Search Endpoints dialog, enter the starting IP address and ending IP address for the search range and click Search.

The system begins searching for endpoints. A progress bar displays the status of the search and a results message displays the number of endpoints searched and the number of endpoints found within the IP range.

Related Topics

Machine Translation

You are cautioned that the translation of this document is generated by a machine; therefore, the translated document may have errors and be inconsistent with the original English language version of the document.

The English language version of this document shall be considered the governing document related to the Polycom product.

If there is any contradiction between the English language version of the document and the translated version of the document, the English language version of the document shall take precedence.

The translation is provided for your convenience only. Neither Google nor Polycom shall be responsible for translated content or for the performance of the translation tool. If you require further assistance on non-translation issues, please contact Polycom support.

Translated documents are not available in PDF format.