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Working with CUCM

When you integrate a Cisco Unified Communications Manager system with your RealPresence Resource Manager system, the RealPresence Resource Manager system becomes aware of all of the supported Polycom phones registered to the Cisco Unified Communications Manager. Supported phones are displayed in the Endpoint > Monitor View page, and the RealPresence Resource Manager system can use information about these phones to deliver provisioning information.

 

Polycom highly recommends you to re-integrate CUCM after upgrading to 10.1.

After upgrading to 10.1, you must manually update the phones’ provisioning protocol to HTTP or HTTPS and specify the RealPresence Resource Manager system IP address. See Editing Automatically Added Phones for details.

Setting up a CUCM server to work with the RealPresence Resource Manager system includes the following tasks:

Configuring Cisco Unified Communications Manager

Enabling Auto Discovery of RealPresence Resource Manager through DHCP

Creating Phone Configuration Profiles

C ustomizing Digest User Password

Integrating with a Cisco Unified Communications Manager

Configuring Cisco Unified Communications Manager

The RealPresence Resource Manager system uses Cisco AXL SOAP API to enable integration with the Cisco Unified Communications Manager. This web service is disabled by default. You’ll need to enable it, and create a user with the appropriate privileges to use with the RealPresence Resource Manager system.

Start the Cisco AXL Web Service

In your Cisco Unified Communications Manager system, you’ll need to activate the Cisco AXL Web Service before you create a new user.

To activate the service:

1 From the Unified CM Administration window, go to Navigation > Unified CM Serviceability.

2 Choose Tools > Service Activation.

3 From the Server box, choose the server and click Go.

4 From the Database and Admin Services section, select Cisco AXL Web Service and save the changes.

Creating a User for the RealPresence Resource Manager Integration

In your Cisco Unified Communications Manager, you need to create an Access Control Group with the correct role and then add your newly-created user to that group.

 

By default, the administrator has the correct privileges for integration. Although not recommended, you can use this user for an initial test or quick set up.

Create the Access Control Group

In the Cisco Unified Communications Manager system, Access Control Groups are used to organize users and their roles.

To create an Access Control Group with AXL API role:

1 In the Cisco Unified Communications Manager system, ensure that the Standard AXL API Access role exists. Choose User Management > User Settings > Role .

2 Choose User Management > User Settings > Access Control Group .

3 Click Add New .

4 In the Access Control Group Information  dialog box, name your access control group. For example, Polycom RPRM Integration.

5 Click Save to save the name.

Assign AXL role to the Group

In the Cisco Unified Communications Manager system, you’ll need to assign the Standard AXL API Access role to the new group.

To assign the role:

1 Choose User Management > User Settings > Access Control Group .

2 Click Find   to list all the groups.

3 Select the group you created and click Assign Role to Group , and select Standard AXL API Access to assign it to the new group.

4 Click Save .

Create the User

In the Cisco Unified Communications Manager, you should create a new user to use for integration with the RealPresence Resource Manager system.

To create a new user:

1 Choose User Management > Application User > Add New .

2 In the Add New User dialog, enter a name for your new user. For example, rprmint .

3 Click Add to Access Control Group to add the access control group you created.

4 Click Save to save the user information.

After completing each of these sections, your Cisco Unified Communications Manager is ready to be integrated with the RealPresence Resource Manager system.

Enabling Auto Discovery of RealPresence Resource Manager through DHCP

The phones will use the DHCP option 66 to discover the RealPresence Resource Manager system. See Polycom UC Software Administrators’ Guide for detailed information.

Creating Phone Configuration Profiles

You should create your phone provisioning profiles before integrating your system with a Cisco Unified Communications Manager. Phones registered with the Cisco Unified Communications Manager begin polling for provisioning updates via HTTP or HTTPS after you integrate your Cisco Unified Communications Manager with your RealPresence Resource Manager system. After initial provisioning, provisioning updates are sent according to the provisioning poll you configure.

Configuring the CUCM as a SIP server (Optional)

If you want to use the CUCM server, you need to configure the SIP registration server to the CUCM in a profile.

Related Topics

Customizing Digest User Password

Optionally, you can customize the digest user password for the phones you provision. When you integrate with a Cisco Unified Communications Manager system, each phone’s password is reset to the factory default. By default, a system-generated password is used. You can change this password at any time.

Related Topics

Integrating with a Cisco Unified Communications Manager

You can integrate only one CUCM server with the RealPresence Resource Manager system to synchronize the phones from the CUCM server.

Add a Cisco Unified Communications Manager

You can add a Cisco Unified Communications Manager system to your RealPresence Resource Manager system. The RealPresence Resource Manager begins provisioning phones as soon as you add the Cisco Communications Manager system to your RealPresence Resource Manager system.

To add a Cisco Unified Communications Manager for provisioning:

1 Go to Network Device > Instances.

2 Click Add plus_icon00008.png.

3 In the Add Instance dialog box, select Cisco Unified Communications Manager from the Device Type drop-down list. Complete settings.

4 Click OK.

The system integrates with the Cisco Unified Communications Manager and begins provisioning phones.

Adding Cisco Unified Communications Manager Settings

The table explains the

Field

Description

Device Type
Add By
You can only add a Cisco Unified Communications Manager system by IP or FQDN address.
Device Name
The name of the Cisco Unified Communications Manager system.
Management Address
The IP address of the Cisco Unified Communications Manager.
Admin User
Enter the user name used to connect with the Cisco Unified Communications Manager.
This user must have the AXL API Access Role.
Admin Password
Enter the user name password.
Service Integration
CUCM is Integrated with same AD as Resource Manager
Select the check box if the Cisco Unified Communications Manager is integrated with the same Active Directory as the RealPresence Resource Manager system.
LDAP Attribute for CUCM User ID
If you marked the CUCM is Integrated with the same AD as Resource Manager check box, please enter the user ID that the Cisco Unified Communications Manager system used to integrate with the Active Directory.
Synchronized Time with CUCM (in days)
Configure how often you want the RealPresence Resource Manager to synchronize with the Cisco Unified Communications Manager to retrieve the list of registered Polycom phones.
If you are using Cisco Unified Communications Manager v10 or higher, Polycom recommends synchronizing every five to seven days.

Synchronize with the Cisco Unified Communication Manager

When you synchronize your system with the Cisco Unified Communications Manager, the RealPresence Resource Manager system retrieves information about any added phones since the last time you synchronized. Synchronization happens automatically when you first integrate with a Cisco Unified Communications Manager.

If you are using Cisco Unified Communications Manager 10 or higher, all added Polycom phones are automatically synchronized to the RealPresence Resource Manager every 10 minutes.

You can choose to synchronize with the Cisco Unified Communications Manager at any time.

To synchronize with a Cisco Unified Communications Manager:

1 Go to Network Device > Instances.

2 Select the Cisco Unified Communications Manager you want to synchronize.

3 Click More > Sync Data. A progress dialog displays.

4 Click Close after the synchronization is done.

Related Topics

Machine Translation

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