Endpoint Alert Level

Set the levels for the endpoint alert levels.

Alert Type

Alert indicates...

Remote Control Battery Low

The battery in the endpoint's remote needs to be replaced.

Credentials Required

The endpoint system requires that the user enter a valid username and password.

Credentials Failed

An attempt to log into the endpoint system failed.

HTTP Forbidden

The endpoint must be used in https: mode only.

Device Not Responding

The endpoint is not responding to the RealPresence Resource Manager system.

Heartbeat Timeout

The endpoint did not send a heartbeat to the RealPresence Resource Manager system within the required timeout period.

Gatekeeper Status Unknown

The system gatekeeper cannot determine the connection status of the endpoint.

Gatekeeper Rejected

The gatekeeper rejected the endpoint's attempt to register.

Gatekeeper Unregistered

The dynamically managed endpoint is not registered to the gatekeeper. This alert cannot be used on non-dynamically managed endpoints.

Directory Status Unknown

The system gatekeeper cannot determine the directory status of the endpoint.

Directory Not Registered

The endpoint is not registered to the directory service.

Presence Status Unknown

The system gatekeeper cannot determine the presence status of the endpoint.

Presence Unregistered

The endpoint is not registered to the presence service.

User Assistance Request

The endpoint user sent a request for help.

Management URL Not Set

The RealPresence Resource Manager system is not one of the management URLs set on the endpoint, possibly because the management URL list is full.

Note:

Because endpoint systems do not have an interface to manually delete management URLs, if the management list is full you must disconnect the endpoint's network cable for two minutes. This should clear up all the mgmt server URLs.

Touch Control Disconnected

The Touch Control device that was connected to the listed HDX is no longer connected to the HDX.

Touch Control Software Incompatible with Endpoint

The software version of the Touch Control platform is not compatible with the Endpoint software version.

SIP URI Not Provisioned

A dynamically managed endpoint at a site with SIP enabled does not have a SIP dial string reservation. The endpoint is provisioned without SIP enabled.

SIP Status Unknown

The SIP server cannot determine the status of the endpoint.

SIP Unregistered

The endpoint is not registered with the SIP server.