Set Endpoint Alert Level Settings

Monitored endpoints send events to the RealPresence Resource Manager system.

The RealPresence Resource Manager system categorizes and reports endpoint alerts into four alert levels: Warning, Minor, Major, and Critical.

By default the Alert Severity Level is set to Warning for all of the Resource Manager Alert Types it reports. You have these options:
  • Leave all of the Alert Severity Levels set to Warning and create a remote alert profile for each endpoint type being monitored that enables you to notify all users assigned that profile about all endpoint events applicable to that endpoint type.
  • Change some of the Alert Severity Levels to Error and create multiple remote alert profiles that notify different users of endpoint events of different types and severity levels.


  1. Go to Alert > Alert Level Settings.
  2. Click the Endpoints tab.
  3. Change the levels for the different types of endpoint events as required.
  4. Click Update.