Upload the Software Update for RealPresence Group Series Endpoints

You can update the RealPresence Group Series software.

Polycom recommends you to do software updates using the split packages available on Polycom Support to reduce consuming system resources.

Note: The RealPresence Resource Manager system doesn't generate a configuration profile automatically after you upload a RealPresence Group Series image.


  1. Go to Endpoint > UC Management > Upload Software Updates.
  2. Select Group Series from the Endpoint Type drop down list.
  3. Click Add .
  4. If an activation key code is required to activate the software update:
    1. Select the Update Requires Key check box.
    2. In the Software Update Key File field, browse to the .txt key file you received in Request Upgrade Activation Keys.
      Note: The key is generated from the endpoint serial number and version number, and Polycom sends it as a text (.txt) file to the customer when new software is available. After uploading a software image, you cannot view the key file anymore. To update the file, you must re-upload the software with updated key file.
  5. In the Software Update File field, browse to the software update file you downloaded.
  6. Enter a meaningful description that helps other users to understand the purpose of the software update.
  7. In the Attach to Configuration Profile section, select one of the following options:
    • Do not attach to a configuration profile: do not associate this software update with any configuration profile.
    • Create a new configuration profile base on software version: create a new configuration profile and associate this software update with the profile.
    • Attach to existing configuration profile: select an existing profile from the drop-down list and associate the software update with the profile. After the software update is associated with a profile, you can open the new or existing profile from the Endpoint > UC Management > Configuration Profiles page, the software update is selected in the Software field for this profile.
  8. Click OK.

    A software image for RealPresence Group Series endpoints is created. You can view the software image at Endpoint > Dynamic Management > Upload Software Updates and at Endpoint > Phone Management > Upload Software Updates when you choose Group Series as the endpoint type.